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Hi all, we have a system on version 9.0 and the power supply got damaged. we decided to purchase a new case with same modules and all but it came in release 9.1. we have a backup of that system on old release. can you add the essential edition for 9.1 and restore data on this system, being the...

Randy, I just noticed that there is a need of the Digistor DIG73322 for the install of the new S8300E. We are trying to do the instlall now with a Lab equipment and so far no luck. it has SP 6.3, we followed instructions. made the cfg file, place cdrom and USB stick. But Are imagining that if...

Hi, We are new in installing the version 7 on the s8300e. anyone has a manual for this or step by step. we are trying but can not start install

Hi all, we are seeing an error in the CMM release 6.3.1 (Avaya Communication Manager messenger) where it shows event ID 6617. we have stopped and started messenger but still there. Is there a patch or a procedure to eliminate this major alarm? We appreciate your help

Hi, does anyone know how to integrate the Communication manager messanger to the system manager as an inventory item. I tried to add it but it goes away and there is no indication of what I have done wrong. when I look at the inventory is not there. is there a doc with step by step of how to...

Hi all, we recently upgraded our system CM to version 6.3.2 and noticed that the 4624 phones used as ports for WFO ACR are not registering. We tried to upgrade firmwares on Media-Gateways and all but the phones are not working. then we move and check the ACR and the error recieving is Port...

Thanks. I regenerated the file and all is well now.

I have upgraded the Midsize enterprise and tried to follow the install of patches based on the inteligent Workbook and the system fails to apply patch. the error is this. update_unpack: command failed:service pack publication date is after the support end date in the license file...

We have not reached that release level, when we try to upgrade to MES 6.2.2 the version of the Presence is 6.2.1.38 I think I will look at other documents to see. The last test we are doing is to install the whole MES clean and try restoring from VSP of the old MES 6.2 We will see what happens

I did install all patches to Presence. but I did after I install the SP version 6.3 I am going to try again putting all patches before upgrading the platform and check to see if it is ok. Thanks

The only template that fails is presence. I am going to do it over again with applications of service packs 6.1 1,2 and 3 And see if it works. to tell you the truth it is a nightmare. We are going to open a ticket with Avaya to see if this is the correct path to upgrade. thanks for your comments

HI all, We are trying to upgrade a platform with Midsize enterprise server and it always fails when trying to install Presence vm. is there anything to do before applying the Midsize_ent templates upgrade to Presence server?

This is another problem I see. We have tested recordings and nothing shows in the recorder. we have done on each user to record the following: Under voice recording- Autorecording Inbound = Mandatory = External OutBound = Mandatory = External Destination = Voice Recording Library Manual...

Hi all, We just installed a IP Office Voicemail pro on a Linux server and activated the contact recorder. this server is connected to an IP Office 500 V2 running version 9.0, where we installed the VM pro license, the preferred edition license and the VMpro administrator recorder license. when...

Hi all, we are experiencing a very funny thing when we are making calls to Lync using Session manager from Cs1K and thru Audio codes. All Phones seems to work fine but the I20XX models. we do not get ring back. is there a work arround this? Regards MitelTech

Hi all, We are struggling trying to send vmail to email in a Avaya aura cmm 6.3. The customer likes to have this feature working. We have tried all three options Avaya has documentation for and noone of them work. this is the second customer we tried and nothing. They are saying this option...

Thanks for your prompt response. I have done this and it does not work. I am trying to get it using the AC1 and the direct access to the trunk from ACD and nothing. I am wondering if there is something in the trunk that is not allowing it to go

We are trying to get a route from a form to dial on pstn but not able to get it working. if we use 9 + number it does not work. we try to use the ACOD number on the trunk and nothing. I tried on anothe trunk using the ACOD and it works. What parameters should I be looking for in both...

The customer has support with Avaya. but as we are installing they are saying we need to pay to sort it out as it is configuration issue. We will wait a couple of days and get back to them. thanks for your help

We just setup the CMM release 6.3 and we continue to see this message ID APP Source EvtID Lvl Ack 1 Software VM 6617 Maj n Anywhere we can check to see if we can get rid of this message? Thanks in advance for the help