unable to call from call pilot

[MitelTechno]

We are trying to get a route from a form to dial on pstn but not able to get it working.

if we use 9 + number it does not work.

we try to use the ACOD number on the trunk and nothing.
I tried on anothe trunk using the ACOD and it works. What parameters should I be looking for in both configurations to find out why is not working one way and working the other?

Regards

CD

 

[trvlr1]

One easy way is to build an ACD with a non DID extension, then NCFW to the number you want to send it. That usually gets around changing security access on the CP and also does not use up a DID number. Doing it the way you were wanting to, could open you up to hacking and big phone bills if you are not very careful.

 

[MitelTechno]

Thanks for your prompt response.

I have done this and it does not work. I am trying to get it using the AC1
and the direct access to the trunk from ACD and nothing. I am wondering if there is something in the trunk that is not allowing it to go

 

[hawks]

In your ACD just use AC1 + number don't also add the Trunk ACOD.

 

[KCFLHRC]

Keep in mind those Call Pilot agents have TGAR and NCOS assigned to them. They have to be able to make the call based on this.