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Ok...looks like its Line Group 1......

Line 1 is assigned to the PRI...there is a Line 0 listed in the drop down however it doesn't exist under Lines.

Ok so the ARS is fine...I'm thinking the Line Groups are off. That ARS shown above is called 50: Main but you'll see that the codes I have entered use Line Group 1. Looking at my shortcodes I see one XXXXXXX; that is set to Line Group 0. Shall I change this to Line Group 1 or should it be 50...

Have a client where during outbound calls the individual extensions show up on Caller ID with an assigned DID or simply their extension number. What I need to happen here is have all of them go out under the main number. I've added my current ARS...I'm obviously missing something...do I need to...

Ok guys I've got it now...requires a combination of the Retires setting and Timeout. Appreciate the quick responses. Have a good one!

I'm not seeing the option...I must be missing something but the only visible section under TOuch Tones is 'Invalid Input Handling'.

I appreciate the responses...unfortunately I don't see any options under the menu to set how many times the announcement is replayed. This is VM Pro 8.1.9803.0

I've built a new module in Voicemail Pro which is serving as the main auto attendant for the client. The module has a number of nested menus each with their own announcement. I've been asked to have all menu announcements to play twice then disconnect the call and I'm wondering what would be the...

Telecomboy you've been a great help...now in order to dial long distance current configuration is 91 + the number. Since I've created the shortcode to add the local area code when dialing 7 digits wondering if I'd need to adjust ARS for this...would like local numbers to not require the one but...

Thanks very much for the help...wondering one more thing. Is there anything I might need to change in the ARS to ensure that numbers from the local area code don't have it stripped in that call log. In other words...does having the area code included on the number in ARS cause it to be stripped...

Hello, I have several clients that as of this weekend will be required to dial 10-digits for local numbers. Running 500V2 9.0 SP7 or newer. There are a couple questions I have regarding this... 1. I'd like to allow users to continue dialing with 7-digits for local numbers. This will require a...

Thanks for that Pepp77...seems quite easy. I've made the change but will have to wait until after hours to reboot the system so we'll see how it goes tomorrow.

Hello, I have a client running an IP Office 500V2 9.0 SP7. They have a requirement to dial 9 in order to make an outbound call. This causes a problem when then try and dial directly from the call log as there is no 9 on the number so it fails. The client would like to maintain the prefix...

I appreciate all the ideas folks. In regards to running 8.1(95)...I've noticed its quite buggy and had been considering a rollback which I think I've decided to do now. I'm disappointed that the system can't simply be set to wait a few moment in case there are additional digits which is...

Hello I've got a IPO 8.1(95) with Voicemail Pro. I'm having a problem with an auto attendant I created. There is an Option 7 and extensions are three digits starting with a 7 (7??). When attempting to dial an extension calls are going to Option 7. If I disable Option 7 then dialing an...

Currently all call ring direct to Reception and after hours go to a night message. I've designed a new auto attendant for use when the receptionist is away during business hours. Would like to create a button on the handset that will enable this new auto attendant VM:Reception_out. I'm not sure...

Hello, So I've been having quite a time getting an authorization code configured for international dialing though this forum has been quite helpful. Where I'm at now is once you dial and international number you are asked for the authorization code however, entering it seems to have no effect...

Thanks for the replies folks....love the response time here. As for why I'm performing the upgrade...the client has requested it. The technical contact onsite plays around enough with the system and wanted to upgrade. Once I mentioned they would have to purchase a new license they asked for the...

About how long would you estimate this upgrade to take?

First posting here though I've found this forum to be very helpful over the years. Have a question about a client's IPO 500V2 8.0 (44) system I plan on remotely upgrading to 8.0 (66). It has one external module, a DS30A RJ21 to support the Nortel phones still in use currently at 10.0 (44). When...