Need main number to show rather than the separate DIDs or extension number

[nzimmerman]

Have a client where during outbound calls the individual extensions show up on Caller ID with an assigned DID or simply their extension number. What I need to happen here is have all of them go out under the main number. I've added my current ARS...I'm obviously missing something...do I need to add an i?

This is an IPO 500 V2 9.0, PRI (NI2)

 

[intrigrant]

I'd say the users don't go through ARS

 

[Pepp77]

If under the redacted parts is just the main number then I would have to agree with Intrigant.

| ACSS SME |

 

[nzimmerman]

Ok so the ARS is fine...I'm thinking the Line Groups are off. That ARS shown above is called 50: Main but you'll see that the codes I have entered use Line Group 1. Looking at my shortcodes I see one XXXXXXX; that is set to Line Group 0. Shall I change this to Line Group 1 or should it be 50: Main like the ARS...kind of confused.

 

[Pepp77]

Your shortcodes should point to the ARS. The line group in the ARS should then point to your active line.

Is your active line 1 or 0?

| ACSS SME |

 

[nzimmerman]

Line 1 is assigned to the PRI...there is a Line 0 listed in the drop down however it doesn't exist under Lines.

 

[Pepp77]

Line number and line group are two different things. You could have line 1 with line group id of anything.

So within the active line what is the line group ID set to and is it different to the line group ID in the other 8 lines you have there?

| ACSS SME |

 

[nzimmerman]

Ok...looks like its Line Group 1......

 

[Pepp77]

So yep point your shortcode at the ARS 50.

| ACSS SME |

 

[pccal]

Your 9N short code should look like this where xxxxxxxxxx is your 10 digit number & "company name" is the name that you want to send .
Nsxxxxxxxxxxz"Company Name " & it needs to point at 50:Main