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How do I set the number of rings of an internal call before it goes to voicemail? When I try to call my phone from another office, it rings 8 times. For my CEO it rings 10 times. Is there anyway to shorten this length of time? I just tried calling my direct line and it only takes 4 rings to...

Thank you for the response. I also did try adding it to the safe senders list...didn't matter. :( After talking to the user again just now, he remembered that he made some changes to his junk mail settings a few days ago. He undid those changes and now those emails are staying in his inbox. We...

I cannot figure out what is happening to emails from a certain Gmail address in a Microsoft 365 account. We have our copiers set up to use a Gmail account when using scan to email. All of a sudden one of my users is not receiving the emails when they scan to email. All other users are so it's...

I kind of forgot about this thread I created. I got a little confused too when JAWChemist said this was resolved. I thought this was my thread...:) Anyways, either my user got used to the lag, or it went away as she hasn't said anything in a very long time about this. I want to thank everyone...

Thank you for your reply. I finally did hear from my router support and they said to try changing the cable from the modem to the router. Amazingly, this worked. Both of our phones are testing into the 200s, but my desktop is still testing at just under 100. The model of my wireless adapter...

Hello, I upgraded my internet yesterday to 200mbps. I did a speed test after I installed the new modem and got 68mbps on my wireless desktop which is in the same room as my modem and router. I hooked my desktop directly to the modem and got 213mbps so I know it's not a modem issue. I tried to...

Sorry for the lack of response, had to have emergency surgery. The user is not using a wireless keyboard and I agree that the length of the usb cable shouldn't have anything to do with lag. I've looked at cpu usage and nothing is spiking. I'm thinking it might just be all kinds of junk built up...

I could, but those are even more unreliable do to the battery power. In the past, I never had good luck with wireless keyboards. To test without the extensions, I moved her pc closer, turned off her heater, and am having her try it without the extensions. We'll see what she reports back.

I have a user that is complaining that when they type, it's lagging. I've already replaced their keyboard with a brand new one. When I did, I noticed they had an extension because the pc is so far away from the machine. This couldn't be causing the lag could it? I really don't want to move the...

My receptionist is using Outlook 2007 and I'm using Outlook 2016. I've created a shared calendar for vacations which the entire office has access to. Yesterday someone added a vacation and the receptionist didn't see it until the end of the day. This seems to be only an issue with Outlook 2007...

If anyone else has this issue, I don't have a solution for you. I contacted all my local sources and no one had a suggestion. Since this printer is over 10 years old, we decided to just part it out for our other Dells and buy a new printer.

I have this model of printer that is printing blank pages. I've tried replacing the toners with known working toners. I've tried replacing the fuser with a known working fuser. I've tried unplugging the network cable and printing a test page. None of this has worked. Does anyone have any...

I have a user that is having a very interesting issue. When he clicks to open his notifications in the lower right hand corner, all the notifications will appear blurry. It's only the notifications that appear blurry. If I close them and open something with text in the same area, that shows...

Thank you for all the responses. I did end up using MFCMAPI to transfer all the Outlook autocompletes. I thought with new technology things should be easier! I liked it before when all you had to do was transfer a file. Oh well, I'm just glad this worked.

I have a user that retired and his replacement would like his autocompletes. I've found lots of sites on how to do this, but I've got Office 365 and Windows 10. Everything I'm reading talks about a .nk2 file which I don't have. Does anyone have straight forward instructions on how to do this...

Funny thing is shortly after your post, I found this. I downloaded it and was able to open and save these files into a word format. Hello everybody. A long time ago since the first post. But maybe someone is still searching. I had the same problem. But I found a solution. IBM has uploaded...

The company I work for created a ton of files that end in .sam. Is there an easy way to convert these file to the current office suite?

Thanks for your response. I'll have to look over these options.

My receptionist would like to get some kind of device to enable her to answer the phone when she is not by her desk. She doesn't want a headset or anything that would have to go in her ear. Is there such a thing as something like a pendent that she could wear around her neck to answer phones...

Here's a weird one. I have a single user that from time to time gets the message your recent workbooks have been disabled by your administrator in Excel. The fix I do is to remove the registry entry "NoRecentDocsHistory" and this fixes his issue for about a month before it happens again. This...