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  1. jeanvaljean

    Contact Center Express - Music On Hold

    How do you provide music on hold for callers waiting in queue in a CCX application. My app works fine, prompts work, etc., but when the callers are waiting in queue there is only silence. I thought it may have something to do with the 'Queue Prompt' in the Application Management screen but...
  2. jeanvaljean

    D-Channel Protocol Identification on ATT G3R PBX

    Very grateful for both of the above posts. The problem is now officially nailed. Perfect information. Hopefully I can return the favor down the road. Great Holidays to you both.!! 24601
  3. jeanvaljean

    D-Channel Protocol Identification on ATT G3R PBX

    OK - if I've got this right, apparently the various d-channel protocols such as NI2, DMS, 5E, 4E, etc., are indexed as letters: a,b,c, etc. So I need a "key", like, for example, protocol a = NI2, protocol b = DMS, protocol c = ess5, etc.?? Again, very grateful for any help with this. thanks...
  4. jeanvaljean

    D-Channel Protocol Identification on ATT G3R PBX

    How do you identify the D-channel protocol in use for PRI trunk groups on the G3R. I have both fas and nfas arrangements and can stat the trunks, list the trunks, etc. but I don't know how to identify the protocol in use for each trunk group. We do have basic, what I call 'station-level'...
  5. jeanvaljean

    Optivity Telecom Manager (OTM) "Retrieve All" issues

    thanks - very grateful for the help. This is a remote site with no remote access - I'll get back to you when I can get there and try it. thanks 24601
  6. jeanvaljean

    Optivity Telecom Manager (OTM) "Retrieve All" issues

    Sorry to be delayed in my response, my time got redirected there for a while, but back to the OTM subject I think I misunderstood what you meant by Retrieving System Data: I actually do have the system options, Customer 0, numbering plan, software options, etc. (at least I think I have that all...
  7. jeanvaljean

    Optivity Telecom Manager (OTM) "Retrieve All" issues

    [bigears][bigears]Thank you Nodal and KCFLHRC!! No - I did not. I just installed the site and system data and then tried to run Station Administration. As the OTM had no customer information, I tried to 'Retrieve'. So how do I retrieve the data and get them synch'd?? Very grateful for the...
  8. jeanvaljean

    Optivity Telecom Manager (OTM) "Retrieve All" issues

    Thanks for the quick response. Yes to the dongle, OTM is working on the PC. Dongle was transferred. You can log into it, access the System Window/Overlay Pass Thru successfully. You can ping back and forth successfully between the PBX, the OTM, and the Call Pilot - no problem with...
  9. jeanvaljean

    Optivity Telecom Manager (OTM) "Retrieve All" issues

    OTM was recently reinstalled due to a PC failure. New PC is Windows XP, OTM is installed, and basically working but it will not successfully do the "ld 20, prt, tnb, rtn, rtn, rtn, etc. to execute a "Retrieve All" so that Station Administration could be used. It does actually connect to the...
  10. jeanvaljean

    Adding/Deleting Phonesets in Symposium/CCM

    I have added my phonesets, approx 20 of them, to my CCM. However, as the phones are not physically connected yet (even thoughtthey are programmed in the CS1K)I'm getting an "error" in the TYPE column. Will this clear up once the phones are registered (2004P2 sets)??? also, How do you...
  11. jeanvaljean

    Cisco Unity Remote Notification to a Pager

    Our system will dial out to a cell phone - no problem - but it will not call out to a digital pager for remote notification. Importantly: when the Unity initiates an outbound 'remote notification' call is the call routing(or not)based on the CSS defined in the Call Manager in ADVANCE...
  12. jeanvaljean

    Unity Remote Notification to Digital Pager Does Not Work

    I have a Cisco Unity voice mailbox set up for remote notification to a pager but it does not work. If I change the telephone number to be dialed by the remote notification device to my cell phone, or to my Cisco 7965 on the same system it works fine- the mailbox initiates the remote notification...
  13. jeanvaljean

    Call Mgr Express Set Up

    Can't get to the admin GUI from pc using IE browsing to 172.168.50.1. However, I can ping that IP address from cmd prompt on the same pc. Connected to GE 0/0 with a straight thru Cat5 patch cable Getting the following error output from console. IP Interface follows. ************************...
  14. jeanvaljean

    Cisco Internal Callling Problem

    [pipe]eXACTly right Hank! Found that the original install did not include the Internal partition in the CSS of the 6XXXX phones. Thanks for the quick solution. Very grateful. happy new year to you. Valjean
  15. jeanvaljean

    Cisco Internal Callling Problem

    The Problem: We cannot make internal (Cisco 6XXXX to Cisco 6XXXX) calls without having to route the calls out over our QSIG PRI tieline to our Nortel CS1000MG where the call hits a CDP steering code sending it back over the tieline to the 6XXXX destination back in the CUMC where it started...
  16. jeanvaljean

    Conference Calling on a Cisco 9971

    Thanks for the quick response!! It appears that the SIP profile is at default values: the "off hook to first digit timer" is set to 15000 milliseconds(15 seconds). From the time you press the conference button on the 9971 there is only approx 1-2 second window (max) to dial the second call...
  17. jeanvaljean

    Conference Calling on a Cisco 9971

    We are having a problem with the Conference Feature on our 9971's. We make the first call, then press the Conference Button and dial tone is returned; at that point you have to dial the digits of the next call extremely fast or it 'times out' and your call fails. On a Nortel system I would...
  18. jeanvaljean

    Meridian Mail 13.13 won't answer

    Thanks to both of you for the quick response. This is a long standing site where the old hard drive failed. It is simply a reinstall of the Meridian Mail software to a new drive. Note that the Card was also swapped out at the same time and the daughter board moved from the old card to the new...
  19. jeanvaljean

    Meridian Mail 13.13 won't answer

    Meridian Mail 13.13 won't answer Just installed. Booted up with no apparent problems. Added mailboxes, menus, announcements, etc. no problem. Voice services DN table is set correctly, with valid DN's. Six port 10 hour system. Daughterboard is installed on the XXXX16 card. Acts normal, just...
  20. jeanvaljean

    Meridian Mail, Enhanced Card Option

    No luck. I just went ahead and reinstalled the software. Tomorrow I'll get the rest of the app and mailboxes done. I'll know then if it's fixed. If not I'll repost tomorrow. Very grateful for all the help. Valjean

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