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Thanks I have been down that road before. I will talk to my vendor and have them look into this.

Wanebo Thanks for the input, we did just recently have our vendor patch both sites, but I'll have to double check the versions of each Do you happen to know which vtrk patch fixed your issue?

Here's the scenario Call answered by operator at Site A (AACC agent) blind transferred over VTRK to Site B. Site B answers and can hear caller, but originating caller can hot hear Site B (One-way Speech). Both sites are on 7.65 To make matters worse, the problem is intermittent. Site A...

Ok, that's what i was anticipating. Threw it out there in case anyone had a different experience. Thanks again!

We need to add PKG 336 to implement subnet lookup. Does anyone know if adding this PKG requires a SYSLOAD. I know the system will tell me when I install the Keycode (I'm waiting on it from our vendor), but I wanted to plan that system restart ahead of time if it is necessary.... TIA

I am looking for a recommendation for a (relatively) inexpensive VPN router that we could deploy to our home users so that may use their 1140e sets. We have deployed Cisco ASA 5505 appliances in the past, but their were fairly expensive and are hitting the end of their life cycle. We do have...

KCFLHRC - what if I want to Observe 20 agents? How can I have them all appear on the Supervisor phone? Triton - we are using WFO for Contact Recording/Quality Monitoring

Good point Juan. I could have sworn it was acquired earlier, but that could be the problem. I will acquire it and see what happens.

Need some help...tired of banging my head against the same wall. Trying to observe a couple of agents. We are on Release 7.5/AACC 6. I have a Supervisor phone programmed with SPV in CLS and OBV on Key 5. Phone is in same ACD queue as the Agent phone (not sure that matters, but it is). I...

Thanks Chris. I was afraid of something like that. It's actually dropping shorter than 90 seconds, but it could be the carrier has a lower threshold set. I just wanted to make sure I was missing something on my end. The next step is to convince these folks to do this another way.....

I changed RCO to 1 (CFN1 = 2) and it rings 2 times at each phone. When I use RCO 0 (CFN0 = 4) it rings 4 times at each, but only makes it halfway through the hunt chain. It is as if there is a timer set for RNA that is dropping call after abou 30 seconds. Looking for where that timer or...

Did your vendor leave you the CallPilot disks? If so, Application builder is on 1 of those.

Having a brain fart today. I'm putting in a Group Hunt list (GHT) of 10 members. That part I have in place. Problem is if I leave CFN1 4 it disconnects half way through the hunt goup. If I change CFN1 to 2, it makes it through all the members, but two rings is too short. How can I leave it...

From what I can discern from my onsite contact, it works with some phones, not others. The issue arises when entering the a meeting code for a conference bridge (3rd party). The enter *XXXXXX*. On the phones that are having the issue, when they press the first * they get nothing, no tone, and...

Yes they are. It's not all phones having the trouble and all are on the same firmware. I'm wondering if this is more of a PRI issue?

I have some phones in of our branch offices in Spain where we cannot connect to a third party conference bridge. We are not hearing the DTMF tones. It is not all of the phones. I had the users check the settings in Telephone options to make sure DTMF was turned on those specific phones and it...

We have a scenario where a small group (3 phones) have a an appearance of an departmental number. Phones A, B, and C. Extension 5000 is the Departmental extension. It is MARP to Phone A. What the group wants to be able to do is forward x5000 to another phone outside of the group if A, B, and...

Thanks Rita I'll give it a shot

Customer has some elevator phones that need to disconnect as soon as far end disconnects. They are set up as Ringdown (Hotline) to an internal security phone. When you press the elevator call button, it calls the security phone. The problem is that when the security desk hangs up the elevator...

I have a customer that would like to have distinctive ring set up for all Inbound DID calls. I assigned Distinctive Ring (DRNG = Yes) in the RDB and just left the rest default. The end user was fine with this until they started having an issue with inbound faxes. I removed the distinctive...