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Tricks for detecting non audio calls in interactions view NIM 4.1 – Compliance Suite. Hi tektippers We have deployed a few new NIM 4.1 in the mode "Aplications Suite: Compliance" Basically IMHO Compliance its an scheme to control the permissions to access certain recordings and log those...

I think that is almost sure than is NOT supported for SMB. for the one interested in this Service Provider thing, it will be a webinar in the following days http://bit.ly/1t4AuJV === having a NICE time with NICE ===

If you moved the datacenter and there are several nice servers involved... I would better call Nice support to the scene === having a NICE time with NICE ===

imaging OS partitions with Clonezilla and similar programs and making them bootable Hi tektippers I’ve using this restoration Tools for several months (Clonezilla, Acronis), results have been good, however I had a reappearing frustration, to make a backed up partition bootable when restoring...

at first sight It could be that outbound calls are not being routed by the same path than the inbound. could you describe the topology... or the fix if you got it? === having a NICE time with NICE ===

We have an active recording environment, static mapping (total recording), Cisco JTAPI 9.1.1 integration. on NIM 4.1 We have seen several issues when two monitored extensions talk between. the background knowledge I have tells me that If two monitored extensions talk between, say, ext A is...

my experience is with 3.1 and 3.2, Avaya CM 5.0 and AES 5.x however I think the scheme keeps For Active Recording on Avaya you will need: TSAPI licences for CTI, for the phones, and also for the ACDs if applicable. (usually Avaya will sell a bundle with plenty of TSAPI licences) DMCC licences...

Just to let all (the universe) know Nice has detected this as a bug or limitation on the platform and planned to correct it definitively (I hope it too) on the Sentinel UP 05 expected to be released by finishing April 2014. good news... we are on April 2014 so, keep and eye open. ===...

Hi Peppino NICE SQL auto setup is an automatic installer prepared by Nice to make adjustments to the SQL server, in order to prepare for the Nice platform. But there is also alternative to make a "non-auto" SQL setup, i.e. manual configuration mode. === having a NICE time with NICE ===

hi anoble1 a simple way is to check the audit trail on the web applications, that will tell you who is making what on the system. that works given that every user has a non shared password, if not, it would be needed to organize that firstly. === having a NICE time with NICE ===

Mr nicepeppino when you say OS is corrupted, it will be more often than never related to Hard Disk failure so, considering the age, the speed of response, and the tape method, is probably you waste a lot of time trying to recover it. In my humble opinion (its what i have done with NCF, a...

Hello tek-tippers does Nice NIM 4.1 SMB​ support multi-tenant licensing? Its the first time we are going with multitenancy the idea that we can have Nice with the SaaS model sounds very cool. (at least on paper) However we are trying to put 2 customer in a single box, and they need both...

Hey meetmanju, dont dissapoint so prematurely, there is a lot people here to help, but... they must be working right now :) Regarding your model, it should be a so called semidistributed design You just have to put the components starting with the Applications server, later Interactions (IC)...

sidradical, thanks for your intention of giving me a hand the parameter was mentioned in a past episode of tek-tips thread911-1678108 The matter is that I changed that, and the problem was not so easy to solve for the last 3 years, customer was archiving, applying one general SC rule with...

I would recommend not to make a migration as such at all if not critically necessary best and cleaner results are when old system is kept as "read only" system and a new powerfull modern recording system is installed. If migration is needed by customers reason, then Nice Systems themselves...

Hi tek tippers ((( THE INTRO))) I have been working from past years second semester in a migration from a 3.1 system to a 4.1 system. I got something very weird for me, but that can be a "work as designed" feature. The migration of databases was done by Nice profesional services, and the...

as mr JohanEikeland said this should work! And mates, this is working now, theres no trouble in mirror a phone that is working in active recording the Active recording is working flawlessly, and also the passive recording. The human work is to sync manually the associated devices, since we...

Nice Sentinel 4.1 Issues with connectivity to active Logger Hello tek-tippers, I am surprised because an issue that showed about two years ago with Sentinel in their first releases (and my first installation) is showing once again. ( thread911-1652082 ) The issue is somewhat easy to describe...

Hello TAD. IMHO Essentially a VLAN change in the network will affect the system mostly if the recording method is passive, and the port miroring is made VLAN based. other thing that you should consider is the utilization of ports among nice servers its a long lists of ports that should be open...

The basic recording record should tell you which channel were used for. in the configuration you can check which phone extension is mapped to that channel. or in the mascmap.ext file in the logger you can check which IP address it is trying to capture. === having a NICE time with NICE ===