IPOpotamus
Programmer
Hi tek tippers
((( THE INTRO)))
I have been working from past years second semester in a migration from a 3.1 system to a 4.1 system.
I got something very weird for me, but that can be a "work as designed" feature.
The migration of databases was done by Nice profesional services, and the migration tool said "migration has been succesful"
Nevertheless, the are lots, thousands of recordings that are not playable on the migrated system.
The main reason is that there are NO RECORDS in the nice_storage_center..tblstoragecenterXX tables in the migrated system and thats due to the records were JUST IGNORED by the migration tool.
(Nice says that its a customers fault and might be right, but by weeks when they were staging, they never mentioned that to us, nor to the customer)
so we got to fix it, or make a manual download of the calls
(((THE PROBLEM)))
On the old 3.1 system we have lots of interactions with two problems:
1. records in the nice_interactions..tblstoragecenterXX tables with the vcarchivepath field empty or erroneous
2. non existent records in the nice_interactions..tblstoragecenterXX tables
We did a select of all the records on nice_interactions..tblstoragecenterXX with vcarchivepath field empty or erroneous and modified the ifsarchiveclass to 0 (not archived) and ifsretrycount to 0, and later configured a past rule to archive everything in the corresponding date range
The weird thing is that the SC only "reprocesses" the records that had that vcarchivepath field empty or erroneous.
BUT NEVER inserted new records on the nice_interactions..tblstoragecenterXX
currently these recordings can be played from the logger.
Is there something I am missing to get the SC to archive the records that are still on the logger?
(this is to be done all in the old system, since the new system just have no relationship with the old logger)
I have read the related thread thread911-1678108 a lot of times!
Thanks a lot
=== having a NICE time with NICE ===
((( THE INTRO)))
I have been working from past years second semester in a migration from a 3.1 system to a 4.1 system.
I got something very weird for me, but that can be a "work as designed" feature.
The migration of databases was done by Nice profesional services, and the migration tool said "migration has been succesful"
Nevertheless, the are lots, thousands of recordings that are not playable on the migrated system.
The main reason is that there are NO RECORDS in the nice_storage_center..tblstoragecenterXX tables in the migrated system and thats due to the records were JUST IGNORED by the migration tool.
(Nice says that its a customers fault and might be right, but by weeks when they were staging, they never mentioned that to us, nor to the customer)
so we got to fix it, or make a manual download of the calls
(((THE PROBLEM)))
On the old 3.1 system we have lots of interactions with two problems:
1. records in the nice_interactions..tblstoragecenterXX tables with the vcarchivepath field empty or erroneous
2. non existent records in the nice_interactions..tblstoragecenterXX tables
We did a select of all the records on nice_interactions..tblstoragecenterXX with vcarchivepath field empty or erroneous and modified the ifsarchiveclass to 0 (not archived) and ifsretrycount to 0, and later configured a past rule to archive everything in the corresponding date range
The weird thing is that the SC only "reprocesses" the records that had that vcarchivepath field empty or erroneous.
BUT NEVER inserted new records on the nice_interactions..tblstoragecenterXX
currently these recordings can be played from the logger.
Is there something I am missing to get the SC to archive the records that are still on the logger?
(this is to be done all in the old system, since the new system just have no relationship with the old logger)
I have read the related thread thread911-1678108 a lot of times!
Thanks a lot
=== having a NICE time with NICE ===