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Does anyone know what would stop an RCC server PC from allowing maintenance purges. We have several of these 6.0 systems with the same patch levels (most up to date version). Just a couple of these server PC's will not allow a maintenance purge. There is no error message or anything. It just...

I am working with a Call Pilot 703t on a 4.5 Nortel PBX. With a certain DN any time a call reaches this DN and there is already a call in the Call Pilot the caller is transferred to the attendant "0". the first call goes thru fine. There are plenty of channels available. I can not see any...

Thanks for the help everyone. Looking like a lot of work to fix a little problem so to speak. That's how it goes sometimes. I was hoping for some quirk that I had not heard of. Doesn't seem like that is going to be the issue. Luckily I have all the BCM's set to backup to the network once a...

I have tried to connect the music on hold thru the 25 pr wiring block (black/green). It still does not work. Again it works for the background music feature but not the music on hold. The business receives it's background music/recordings over an internet connection and receives frequent...

This company uses a provider for their background and hold music that comes from a source providing specialized recordings designed for each location. I don't believe we can get those to be used from the IP music setting. I am going to go to that location tomorrow and try to see if using the...

I found music manager and yes the setting is for external jack.

I have not tried the 25 pr connection. I actually thought since the music was getting inside the system(the back ground music is working) then it was not in the physical connection. Could this thinking be wrong? Also, sorry guys but I am not familiar with Music Manager. We have BCM 50's at...

Yes there is. If i select on hold tones that works. If I select music the caller just hears dead air. Usually on the BCM 50 I just select music and they hear the music source when on hold. Not with this system.

The music is coming in thru the mini jack on the BCM. These are not upload files. Sorry not sure what mobo is. Music is working on background music setting just will not pass to music on hold. works on all others set up like this.

I am working with a BCM 50 6.0 SOFTWARE VERSION. It will not pass music on hold to callers. The music source is getting into the system because background music works. When I turn music on hold on the caller gets nothing. On hold tones work. We have several other BCM 50's working the same...

I am sorry but this is a 450. There are plenty of empty ports on the main cabinet so I will not be using an expansion. If I understand correctly I will not need any additional key codes for this configuration?

It will be a stand alone BCM. The DTI module is for a PRI to provide external dial tone/connection to the local provider.

I am sorry I am a little confused. If I need a MCDN key code then doesn't that mean I need a key code before I can use the PRI?

Do I need key codes (licenses) for a BCM 450 6.0 to use a PRI (maybe mcdn?) or will it work if I install a DTI module configure it correctly? It seems like I remember something about needing a key code for this.

Thank you for the help. This seems to be working out great. As always this forum comes thru.

My customer has multiple (3) digital 2616 sets with the same 0 and 1 key DN's on them. They would like to use an analog cordless phone with the same DN but need line privacy because of Medical office issues. Is this possible?

Does anyone know what versions of >netframework are currently compatible with bcm 450 Reporting fro Call Center on 6.0 version? I have only been able to find old manuals from 2011.

We have multiple BCM sites. All will allow purging of the data base under maintenance except 2. These are BCM 450's. All sites are at 6.0 release with the same patch level. Does anyone know what I am missing on this one. The customer likes to purge the data bases on a scheduled basis.

This is referencing settings on the viewing PC?

Has anyone seen these issues with BCM reporting for call center? When bringing up the real time screen to monitor acd agents the columns do not line up with the title header bar. After going over a couple of columns it becomes ver difficult to read this way. Also I have 2 BCM 450 with...