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Have just set up an external divert on a TDA30 which is working, but once the call is finished the system is not releasing the lines. It's as if the system has not detected the calls have finished. Just did a test and even after unplugging the lines and reconnecting them, the system still sees...

Does anyone have the latest firmware for a TDA30 they would be willing to share? I know it's only supposed to be real panny techs that have it, but I look after 3 TDA30's for one company and would just like to update them for no real reason other than minor OCD because one unit has a different...

Thank you both for the information

Thanks for that info, I have indeed since closed port 443, although I never made use of this myself, it was all set up prior to me taking over. Since the system had not had any problems in the past I left everything as it was..... won't make that mistake again. Out of interest, if the COS had...

Hi, Is there a separate code to forward all calls for an ICG floating extension to and external number? I'm aware of the *7102 + 9 + external number + # will forward all calls, but this is only working for the phone's own extension. The phone is part of an ICG and when it is called via the ICG...

Thanks again. One last question on the subject... Incoming calls go to the ICG floating extension in day mode. In night mode I'd like the calls to go straight the to ICG mailbox without ringing. In the DIL table I currently have the ICG extension (6601) for day mode, and voicemail extension...

Thanks for the quick response, I should have been able to work that out myself now seeing how straightforward it was. I did what you said and it works. One question I do have, rather that using a button for icd group message notification, is there a way I could make use of the message waiting...

I have a TDA30 and TVM50 connected in DSP mode and with the TVM50 set to Voicemail mode. (No need for auto attendant features) There are 10 extensions in an ICD Group that ring for all incoming calls and it overflows to Voicemail after 20s, or instantly when in Night mode. What I would like to...

As I am the current admin I suppose the blame is mine, but in my defence I wasn't the original admin/installer and am no expert. I have only made minor config changes as and when needed. Several of the COS had external transfer from call pilot enabled. This must have been done by the previous...

Hi, thanks for the responses. With regard to the Mailbox Activity log, do you mean the one that is available from the CallPilot admin login, under Reports? All this shows is the number of mailbox accesses and the amount of messages left. Is there another log somewhere with more info? Thanks

Here is a extract from the callpilot event log, as you can see there is a failed attempt to log in as the System Manager (102) then a bunch of external calls are initiated. My main concern is it seems that they were unable to guess the PIN for the mailbox, and there is no log of another mailbox...

Hi, A BCM50 system that I look after was hacked overnight and a large bill racked up on international premium rate numbers before the provider was able to put a block in place. After doing some research I believe the method used was to make an external call from within callpilot once the auto...

Thanks for the responses. By loading the latest patches and following some tips from firebirdscrambler the problem was resolved.

sorry to keep adding to this but in a bit of a hole at the moment. Is there a way to determine which patches are contained within a backup file?

Have just performed a lvl2 reset and now both LEDs are solid green. So it would seem to indicate the system is working ok, but the restore is still getting the "Rules deleted" error

Hi, I have a BCM50r1 that stopped working after a powercut. Solid red status LED and flashing green Power LED. Could not connect via any means. I performed a level 1 reset and this has sort of brought it back to life. The Power LED is now Solid Green but the Status LED is still solid RED. I've...

Thanks for your replies. Turns out a BT enginner had been working at the site and somehow managed to dislodge one of the ISDN cables from the BCM50.

Thanks for the reply, I will check the line pools. As mentioned I won't get my hands on it for a couple of days, could you tell me where in Element Manager I will find the options for assigning the line appearance, so I know where to look when I'm there. Thanks

I have a BCM50 with a 4 port BRI module attached. Currently there are two ISDN lines, so 4 available channels. The problem is that the BCM50 only seems to be using 2 channels. If a call comes in when two people are on the phone the caller receives and engaged tone. If someone tries to make a...

We currently have 1x standard analog single phone line and 1x analog multi-line (consisting of 3 lines that use the same number) from our provider, who basically just resell BT products. The single line has number x, and the multi-lines have number y. Is it possible for us to get our provider...