I have a TDA30 and TVM50 connected in DSP mode and with the TVM50 set to Voicemail mode. (No need for auto attendant features)
There are 10 extensions in an ICD Group that ring for all incoming calls and it overflows to Voicemail after 20s, or instantly when in Night mode.
What I would like to do is have a single mailbox for the ICD group that plays one greeting for Day mode and one for Night mode, then records a message. I would then like the message lamp to light up for all phones in the ICD.
Could someone tell me the best way to do this? Should I be using the general delivery mailbox with different company greetings for day/night mode, or should I set up a different mailbox?
Thing I'm struggling with is getting the call to go into the general mailbox, after voicemail picks up the call, it plays the company greeting but then asks for a mailbox number to be entered. I'd like it to play the greeting, record a messages and then dump it in a mailbox that is accessible buy all, with no other prompts or options for the caller.
Thanks for any info
There are 10 extensions in an ICD Group that ring for all incoming calls and it overflows to Voicemail after 20s, or instantly when in Night mode.
What I would like to do is have a single mailbox for the ICD group that plays one greeting for Day mode and one for Night mode, then records a message. I would then like the message lamp to light up for all phones in the ICD.
Could someone tell me the best way to do this? Should I be using the general delivery mailbox with different company greetings for day/night mode, or should I set up a different mailbox?
Thing I'm struggling with is getting the call to go into the general mailbox, after voicemail picks up the call, it plays the company greeting but then asks for a mailbox number to be entered. I'd like it to play the greeting, record a messages and then dump it in a mailbox that is accessible buy all, with no other prompts or options for the caller.
Thanks for any info