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Scenario is when one call is active on a 9608 the transfer soft key is available. As soon as a second call comes into that phone, the transfer option is no longer available. Only hold call or drop call is. I tried adding extra call-appearances and it made no difference. This is on CM 8.1. I...

Check the channels on your Call Pilot via Call Pilot manager.

Try adding FLXA and VCE to the problematic phones ( in the TN class of service ). This will prevent them from being disabled during the PBX midnight returns which sounds like is what is happening in your case.

I have a BCM50 set up using a CCR tree to up front all calls. One of the choices transfers to a hunt group, which is a key on all the phones. The issue is when a caller makes this choice, their outside caller ID is not being carried over to the hunt group. Is there a way to accomplish this?

The locking user was the admin user ( 000000 ). I have that password and login via it.

I looked but did not see it. If you can get the directory path that would be great. Thank you.

I have a CP 1006r release 5.1.3. I have one application that I cannot access. It shows locked and I get the pop up box that says it is locked if opened it cannot be recovered from another copy. When I hit ok another box, which I have never seen before pops up, " File has an invalid version...

I had scheduled a INI for tonight with the customer but the switch had it's own idea's and did it last night. The sl1qShow is back to normal today and all is well. Although I still do not know exactly what caused it. Will monitor.

No it did not. The only that has changed recently is the two network switches that connect most of the IP network ( Sig servers, Elan, System Manager, ect... ) were upgraded by the I.T. group. We have looked at those and cannot find any issues. I started getting complaints of calls not going...

Thanks guys. The call accounting system has been in and working for years and I have never had this issue. I did try and re-boot the CA server and buffer box just to try something and it did not have any affect. I think I will schedule an INI. It is close enough it may end up doing it anyway...

I have a CS1000M. release 7.6. I am seeing some CRMN001 errors on the TTY. The system is configured for 20000 call registers ( should be plenty ). When I look in PDT and do a sl1qShow it shows the " Print " Q as using 17500 of them. The customer does use a call accounting set up with a buffer...

No it looks like the phone was unplugged. CM captures it via IP events. I did see it say " DHC ACK error " today while watching one that restarted. I am also running Wireshark currently with one of the network guys. Hopefully we can catch one.

I originally thought of that. However, it is multiple areas and different switches.

I have a Avaya CM Release 6.2 that has been installed for about three years. In the last two weeks we have seen phones randomly rebooting and it is getting worse. The phones are in different area's of the building, so different network switches ( Extreme POE ). My thought was something on the...

I just found this site, sounds like they make what the customer needs. http://www.telecost.com/#&start

Yes that is what I am trying to do. I know there has to be a application that can take the raw data from the PBX and input that into a PC based application. However I have been unable to find one.

Try calling the number from your phone and use LD 80 to track it. If you are getting out onto the public network that proves your PBX is not the issue. I would also try it from a cell phone.

Have you verified the actual phone itself has the correct info in it, SS 1, VLAN, etc. ?

It has to be key 6. As mentioned that TN is programmed correctly. There is a 2008 display phone that does not have HF capability.

That was perfect! I never knew you could do that. Thanks!