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Hello, having issues with figuring out how to get access to 'change agent skills' screen, within screen there is a option to 'use for one or more agent(s)' but is grayed out. I have checked user authority within 'features access' and user has both read and write but still gets grayed out...

Hello, Looking for help with CMS 18.0 on were and how to run reports against audit files to find changes made to skill groups and how made these changes. Any instructions and procedures greatly appreciated.

Avaya VOIP running CM 6.3

Have the below time of day chart and we are located in CST. Having an issue with cover path for this time of day chart, local time will be 6:30am cst and time of day sends all calls to voice mail (cover path 15) but at 7:30am cst then all calls roll to cover path 17. We have verified that system...

Hello, Trying to list a range of 'call work codes' from reporting tab from R18, I select 'other' under category and then select one of three reports to run. I would like to run report for 'call work codes' from a range of 101 to 105, so I enter '101-105' and do not get any results. If I enter...

Here is the format that was created to be used by call center agents. When I press display button Avaya phone for VUSTAT it display all zero on display for agent. display vustats-display-format 2 VUSTATS DISPLAY FORMAT Format Number: 2...

Hello, I am trying to set up call center agents to be able to use vustat feature but not sure how the data is collected. I have set up test agents with display button for 'vu stat' format 2 but can not find the process to collect data that is displayed when agent uses button for status. Is...

Having a hard time trying to find the correct procedure to enable second port on 4621 (phy2 = enable). Can someone please give me the correct procedure to enter in key pad for 4621 to change PHY2 from disabled to enabled? Thanks

Hello, Below are the options under 'user' tab and I have looked thru all tabs to try to find all extensions that have been set up. I have found about six extensions set up on SES but am still looking for about 25 more extensions that I can't find. I have looked under 'search registered device'...

Thanks, would you be able to tell how I could verify this and other extensions are set up. Just a FYI, I started this position a couple of weeks again and members did tell me that these extensions were working three weeks ago. If you could direct me the steps to verify extensions are set up...

Hello, I am new to Avaya SES services and getting a fast busy signal when sending call to extension 8998. SIP sends 'invite' to xx.xx.xx.65 our SES server, when ACK SIP statement we get a denial because SIP is sending it to xx.xx.xx.65 SES server again which causes fast busy. ACK line should...

Thanks for the greet information above, I have completed task but have one final question about routing. I can see from the results below that route '0' RTMB routes calls to loop 50 member 1 and route 51 RTMB routes to loop 51 member 24 which is fine. But I would like to disable loop 51 and...

Hello, New to the Nortel switch and fighting my way thru any issues, need some help with CS1000 server on figuring out how outbound and inbound calls are routed to PRI's for office. I have two voice circuits loop 50 which carries all DID inbound calls and loop 51 which looks like is only used...

Hello, Since I am new to the Siemens platform I am look to find out call volume on the two PRI circuits that our company uses for our location. Is there a reporting options that I can use that can be run to show call volume of each PRI circuit on our Siemens system, or is there an option I...

All Nortel desk phones voice message light does not turn on, most of the phones had message waiting was on before shut and did not come back after restore.

Our company had a emergency building power outage over the weekend and Nortel servers had to be completely powered down for five hours, all units came back with any problems. But I do still have one issue that I can not figure out, voice mail light indicator will not turn on after voice message...

Sorry if I do not ask the question correctly but I new to Nortel (mainly work on Avaya) and have to preform a back up and shut down and start up. I have been informed that our building is doing a emergency shut down and I have never shut down Nortel CS1000 with Callpilot. Does any have a...

Good question. No the system command prompt inserts . then I enter SDID.

Yes, I did do the LD 137 and entered .SDID and that is when I go the command invalid statement. Here is the info I get from LD 22 and command ISS Call/Server/Main Cab Version 2121 Release 4 Issue 50 W

Hello, I am new to Nortel switch CS1000 Option 11c and trying to get switch serial number. I have already gotten the software version using LD 22 ISS and TID information, but when I use LD 137 and use command .SDID I get invalid command. Am I missing something or what is the correct command...