Vu Stats Start

[sliderplot]

Hello,

I am trying to set up call center agents to be able to use vustat feature but not sure how the data is collected. I have set up test agents with display button for 'vu stat' format 2 but can not find the process to collect data that is displayed when agent uses button for status. Is there a side that I am missing that I need to complete for vustat?

Thanks

 

[mojoputter]

Can you display how you have your vu-stats format 2 configured, and also have you used the search feature in this forum about vu-stats
its very useful and may save you time and answer your question.

No matter how hard you try, you can't fix stupid...

 

[sliderplot]

Here is the format that was created to be used by call center agents. When I press display button Avaya phone for VUSTAT it display all zero on display for agent.

display vustats-display-format 2
VUSTATS DISPLAY FORMAT

Format Number: 2 Object Type: agent
Next Format Number: 3 Update Interval: 10 On Change? n
Data Field Character: $
Number of Intervals:

Format Description: Split=$$$ In Q=$$$$ Oldest=$$$$$

Data Type Format Period Threshold RC Ref
1: split-number 1
2: split-calls-waiting 1
3: split-oldest-call-waiting m:ss 1
4:
5:
6:
7:
8:
9:
10:


Command:

 

[mojoputter]

Instead of typing out a solution, here's a user thread thats having a similar issue.

http://www.tek-tips.com/viewthread.cfm?qid=1562832

No matter how hard you try, you can't fix stupid...