Time of Day Table Questions

[sliderplot]

Have the below time of day chart and we are located in CST. Having an issue with cover path for this time of day chart, local time will be 6:30am cst and time of day sends all calls to voice mail (cover path 15) but at 7:30am cst then all calls roll to cover path 17. We have verified that system time is correct and not off an hour and VDN's are not offset 1 hour. Also verified that daylight saving time is correct and not causing a problem. Looking for any help were I'm not looking for this one hour difference causing T2 route calls incorrectly for one hour.

TIME OF DAY COVERAGE TABLE: 2

Act Cvg Act Cvg Act Cvg Act Cvg Act Cvg
Time Path Time Path Time Path Time Path Time Path

Sun 0:00 15 : : : :
Mon 0:00 15 6:30 17 17:00 15 : :
Tue 0:00 15 6:30 17 17:00 15 : :
Wed 0:00 15 6:30 17 17:00 15 : :
Thu 0:00 15 6:30 17 17:00 15 : :
Fri 0:00 15 6:30 17 17:00 15 : :
Sat 0:00 15 : : : :

 

[AvayaTier3]

Hardware Platform?
Definity/CM/Aura Software Version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[sliderplot]

Avaya VOIP running CM 6.3

 

[AvayaTier3]

Sounds like DST rule and locations programming should be checked.

change daylight-savings-rules                                   Page   1 of   2
                        DAYLIGHT SAVINGS RULES

 Rule          Change Day                 Month  Date   Time    Increment

  0: No Daylight Savings

  1: Start: first Sunday     on or after March     8   at 02:00   01:00
      Stop: first Sunday     on or after November  1   at 02:00

  2: Start: first Sunday     on or after March    25   at 02:00   01:00
      Stop: first Sunday     on or after October  25   at 02:00
--------------------------------------------------------------------------------
change locations                                                Page   1 of  16
                                   LOCATIONS

                ARS Prefix 1 Required For 10-Digit NANP Calls? n

 Loc.  Name           Timezone Rule  NPA  ARS   Attd         Pre-   Proxy Sel.
 No.                   Offset             FAC   FAC          fix    Rte. Pat.
 1:   Denver          + 00:00   1    303
 2:   Oslo            + 07:00   2
 3:   Chicago         + 01:00   1    312

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]