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My UCM (version 1) cannot boot the Applications and when I tried to boot from USB to re-install it, I couldn't manage to finalise the installation as I see an error in system status that installation failed. I connected a screen using HDMI to the module and I noticed some messages during...

Good news here...managed to unblock the error that I was getting "Push notification authorization failure; system ID is not provisioned" was due to a dot "." i was using in the profile name. Do not use special characters in the profile name, just type some alpha characters there. I have added...

I have upgraded the system to version 11.1.2.4.0 build 18 and still getting the same error "Push notification authorization failure: System ID is not provisioned" I cannot find anywhere to which system ID is this referring to and where provisioning needs to be done.

Thanks Sun Chan...for responding. ok I deleted the app, disabled APN and re-enabled with restarts in between. The app wasn't added automatically. I still get the same error in IP Office System status "Push notification authorization failure; system ID is not provisioned"

I have same issue here..APN not running yet. I found this document which helps alot.. https://download.avaya.com/css/public/documents/101083297 Unless you change the server to accounts-ipo.avayacloud.com in the zang url nothing starts to flow. However I have a basic question here...I have...

Does anybody know how to customize SIP OPTIONS messages when IP Office is connecting with an ITSP. We have a particular ITSP that as a requirement they need to have SIP OPTION Messages addressed in a particular format, which is not the format IP OFFICE IS Sending out. IP Office is using the...

I would like to give a tip to those (like me) who wasted precious time trying to connect IP Office directory in IX workplace. The only method that works is to get the IX workplace application (both on smartphones and on Windows) to retrieve automatic settings using URL (example...

So managed to get this to work and to get it to work I have to forward port 443 on the firewall to the IP Office. My question is...is it secure enough? if someone now uses a browser and types in the URL of our public ip will get access to attempt a login to the web management interface of IP Office.

I am using TLS. The certificate is valid..so really strange.

when I typed: https://ipoffice address/system/user/scn_user_list I managed to get the directory in xml format in the browser. Therefore from IP office all is good. I am using a trusted certificate but cannot get the directory to show in the App. Is this issue certificate related?

Thanks for the tip. I removed that but nothing loads from the IP Office directory. When I type some initials in the contact search nothing shows up and "Enterprise Directory not available" is shown. I also have a yellow !mark "Contact Service problem..your contacts may not be up to date" I am...

We used to have the directory listed in one-x and the old avaya communicator but cannot get this to work with ix workplace. I have an application server running on the UC module in ip500v2. I have a trusted certificate on the IP Office and installed the same certificate on the application...

I just noticed that all IP Office customers connected with SIP trunks cannot receive calls when the caller hides the caller ID. I see coming in the monitor trace but IP Office does not respond to messages. Does anyone know which of the parameters in the SIP trunk might be causing this behavior?

Could anyone know where the SIP trunk PAI can be defined in IP Office R6.0? I have came across an old system running version 6.0 and although there is the option to use the P Asserted ID in the field "Send Caller ID" there is nowhere one can define what PAI to use. Thank you!

I would like to change that to "Thank you for trying to hack our system. Goodbye!"

Avaya IP Office is able to blacklist addresses that are source of trying to register with incorrect credentials. According to the documentation the default blocking time for an ip address is 10 minutes. Is there a way of changing this default setting? I tried from Manager from Web Manager, but...

thanks Snowman50 I did manage to find a solution that works. I had to register the phone on a different extension (base extension) than the one in use by the user to login.

Hello I am a licensed power user and have a deskphone installed on my desk. I am setting a user to work from home using Avaya IP Office web client. When I login to the web client, I can place calls from the web client (till here is ok) When I open the one-x portal from the Avaya IP Office web...

Routes are OK, because I can see all traffic towards provider is flowing from LAN2. I had to ask the service provider to disable the OPTIONS message so that the circuit doesn't go down from their end. There do not seem to be any control from IP Office SIP trunk settings to decide whether IP...

Thank you Okkie26...That is how I found out what is going on. I receive alot of OPTIONS Rx from Povider, but IP Office does not acknowledges or respond to any of them. For this reason provider is putting the circuit down thinking the system is not available. I cannot seem to find the setting to...