I am facing the APN problem when using one x workplace on IP office.
I enable the APN setting on IPO, also create the avaya cloud, and using tls to login one x portal.
However, it still fail to have a notification on IOS device.
Unless you change the server to accounts-ipo.avayacloud.com in the zang url nothing starts to flow.
However I have a basic question here...I have on-premise ip500v2 running version 11.1.1.1.0 build 18.
I have an unpaid avaya cloud account where I just have the domain registered and I can see there is a connection between the account and the system because it populated the Equinox Cloud Client account with the JSON string.
I have added the app "Avaya Mobile Push Notification Service" manually on the portal, but the JSON is not being populated.
In IP Office system status I am getting the error "Apple Push Notification Service unavailable" and " Push Notification authorization failure: system ID is not provisioned"
Anybody knows the meaning of "system ID not provisioned"? Does the Avaya cloud account have to be a paid account?
Thanks Sun Chan...for responding.
ok I deleted the app, disabled APN and re-enabled with restarts in between. The app wasn't added automatically.
I still get the same error in IP Office System status
"Push notification authorization failure; system ID is not provisioned"
I have upgraded the system to version 11.1.2.4.0 build 18 and still getting the same error
"Push notification authorization failure: System ID is not provisioned"
I cannot find anywhere to which system ID is this referring to and where provisioning needs to be done.
Good news here...managed to unblock the error that I was getting "Push notification authorization failure; system ID is not provisioned"
was due to a dot "." i was using in the profile name. Do not use special characters in the profile name, just type some alpha characters there.
I have added the "Avaya Mobile Push Notification Service" manually in the Avaya cloud portal and the JSON was populated immediately.
I was using the domain name like domain.com in my profile to match the profile name on my cloud portal.
I removed the dot from the profile name in the configuration of IP office manager>system>Avaya cloud services
IX workplace now rings from lock screen even when the app is closed.
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