Search results for query: *

What is the BSOD error for? If the bsod doesnt last long enough, you will have to look at the memory dump and figure out what its complaining about. BSOD doesnt 100% mean hardware error. The fact that you can log on in safe mode leads me to believe it could be a messed up windows update or some...

No. Mitel does not FORCE you. There are two types, traditional (tied to a phone) and Hot Desk. I believe the consensus with Mitel is to stick either with traditional or hot desk agents. Mixing the types of agents can cause problems. The software will let you mix agents, thats why you arent...

I dont believe you would even need a second IP. If I am wrong hopefully someone will correct me. I believe you should be able to have micollab.xxx.com and conference.xxxx.com point to 1 IP. The remote proxy services will look at the FQDN in the HTTP request and then forward to the appropriate...

Hey Chris, You do not need to forward any ports. If the standalone MBG has the remote proxy services configured correctly that is basically it. To access this externally you need to use on of the valid end user URLS (or admin urls for remote administration). For the AWC, here are some of the...

phonebits, Is it possible that this is a codec mismatch issue? I see in your SIP trace that g711u is offered and another g7 but the rest is cut off. Can you confirm if it is g711a? My thinking is this: SIP provider has set only g711u. The session is negotiated as g711u but the MoH was recorded...

phonesbits, The default value for it is Yes. You could try to enable it, although I would only try it after hours/maintenance window just in case it screws up all the trunks. Other than enabling the option above, I am running out of ideas on the PBX side. JCarmichael

phonesbits, Take a look at this thread (if you havent already) Do you know for a fact your SIP provider allows MoH? Apparently, MoH is not always supported and/or enabled. In your SIP Peer Profile - SDP Options do you have Prevent the Use of IP Address 0.0.0.0 in SDP Messages set to yes...

Phonebits, Of course after I posted above, I reread your post. How does a internal users dial out to the AA to get the MoH and RADS? Are they dialing the full phone number or an extension? I posted under the assumption the internal users were dialing an extension to get to the AA. I...

Phonebits, Have you checked your Class of Service for your sip trunks? There are settings in there under Call Hold that will impact the MoH. Also double check RAD section as well. I am running SIP trunks and have MoH enabled for callers (although I don't use RADS). I can confirm that Avoid...

Malibu1979, You should be able to export the connection profiles fairly easily. Sonicwall Article I believe you should be able to deploy the vpn client via group policy. At the very least you should be able to get it install via a login script of some sort. JCarmichael

Carl, There are two ways to configure a softphone, one as a SIP softphone and the other as a Minet softphone. It looks like you might have configured a SIP softphone rather than a minet softphone. I dont have any experience setting up the minet softphone as I have only needed a SIP softphone...

cbsarge, Do you have confirmation that the Mobile Connect app supports uploading a config file? Here is a link that sheds some light on the configure section: Manage Individual apps Below is the relevant section. It looks like whether or not you can upload a config file is determined by the...

Maakus, Route based vpn can give you redundancy if you one of your WAN link goes down. Also, route based vpn would give you more control over the traffic from the vpn links. You should be able to manipulate QoS, open/close ports, app control etc. If you are looking for redundancy in regards...

Hey Maakus, This should be a pretty easy and straight forward setup. You will be able to accomplish this with site to site vpn tunnels. When you setup the VPN tunnels and specify local and remote networks, you will need to make sure the branch office networks (all 4 other sites) are included...

I do apologize, I thought it was the Mitel 3300. Basically disregard everything I said as you already know. Unfortunately, I dont have any experience with the 3000. I guess ill have to slow down my reading. You might be able to change the voice codec. This might help speed up the signal...

So how are these offices connected to each other? Are the remote phones setup in teleworker mode? Are they connected via vpn? Does the issue occur in reverse? If someone from the main office calls someone in the remote office, is the problem likely to present itself? If you arent familiar...

Would it be possible for you to have a DID going directly to your path? If you have auto attendants sets up it might be worth it to look at those and see if any transfer to the path.

Hey ramodjam For extension 2222, did you add 2222 to the DID Ranges for CPN substitution form? Similarly did you also add the index number(with DID Range 2222) from the DID Ranges for CPN substitution to the CPN Substitution form on your trunks? If you currently have extensions performing CPN...

I cant speak in regards to the 5000 system but I have a 3300 with a similar work requirement. Here is a link to a previous post where I described my approach: http://www.tek-tips.com/viewthread.cfm?qid=1727510 Basically the trick to everything relies on CPN substition. Here is a quick rundown...

Hey everyone, I have a Mitel 3300 CXII hooked up to two PRIs along with an Oaisys call record server tapped at both PRIs. I am having an issue with getting the caller name to display on the phone sets and also in Oaisys. The phone sets do receive the actual caller id number. I ran an edt trace...