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I have a User in Brazil that is setting up Personalized Call Handling Rule and once we hit Apply- it just disappears and does not save. User does have a Professional license and is on build 19.50.1000.9. I am able to create rules in my Communicator on my pc and Apply them and they save. I...

Hi- we have a small site that has their Norstar system programmed at the end of day- 4:30pm, all incoming calls should route over the PA system and this suddenly quit working. How would this be fixed?

Hey everyone- Quick question- we are on 14.2 build 19.47.1002.0 and I have a user that is having issues with his Communicator. He has several Contacts that are showing up Red and in Do Not Disturb, however, they are not in Do Not Disturb in my Communicator? I have already exited out of the...

AT&T is telling me that they think it might be because we do not have the ani programmed on the ld T1? How do I program the caller ID to the T1?

How do I go about entering an ani on a dedicated t1?

Yes- We have called about 8 different numbers from desk phone 920-793 920-7xx and was only able to get through on 1 line. We are able to call all the numbers from cell phones without issue

Actually, we did the list ars route and chose the number we are unable to dial - and it is routing to the long distance trunk, however- wehn we PIC to the long distance code 1010288 we get the same message "Sorry, your call cannot be completed at this time

Thank you Kevin- I will pass this on to the techs and see what they come up with

Hi Folks- We have an Avaya Definity PBX and are experiencing a problem dialing certain phone numbers. We get a recording "Sorry, your call cannot be completed at this time" everytime we dial a long distance area code followed by a 7xx prefix. All other long distance calls go through fine...

We are setting up a test site and need a little bit of help with Wrap-Up Codes. We have built the Codes- they appear everywhere they should, we make the test calls and run the report and it will only pull data for 1 Wrap-Up Code and not the other two?? and we cannot get anything to populate on...

I need some help-- I have a site with an Auto Attendant set up- each time a caller dials into the main number and chooses an option from the attendant- it sends a single ring to the Operators telephone. Any idea how to eliminate the single ring??

I have a gentleman that is in a Workgroup and is a Customer Service Rep. He is not able to login to Communicator- gets System Unavailable. Changed password and he was able to connect,however, he now has nothing under his Options Tab??? Any suggestions?? I have tried duplicating him with...

We have a Symposium switch for our Scheduling department built with ACD's. During the day the system works great, however, when they close and put their phones in Not Ready or Busy- when you call the main number for the scheduling department and press 1 to leave a voicemail message- the line...

static is on ALL analog phone lines only-- I already changed out a couple of cards- did absolutely no good-- I am now at a complete loss

Morning guys- came in this morning to two shelves down and DTR lights burning--- brought the shelf back up- cleared the DTR lights- but now I am having problems throughout the entire facility with static on the phone lines????? what do I look at now????

I called the carrier early this morning at 7am- but they insisted it was not their equipment. 6 hours later, after they insisted I call in a vendor- they are now on site working with the vendor trying to get it resolved- on their end of course!!! How frustrating!!! Thank you everyone for...

on the lcnt on the two trunks I am having issues with- on loop 3 the LOSFA -002 OS_LOSFA -001 AND LOOP 45 LOSFA -002

I have two DID PRI lines that are disabled and I am not able to bring them back up- this is blocking calls from coming into our facilty and calls from going outside- internal dialing is fine--- HELP!!!

I got it, Thank you all so much!!!!

I hate to ask- but I went to ld 87 --- how do I find the spn?