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So I am an idiot What @Sean655 was saying was correct. When I was trying to add "auto-in" and "aux" into the buttons, I'd try and add the group number, and I'd get the "EAS..." error. I thought that I was setting it up wrong, but in reality that group number wasn't required. So I do now have...

@Sean655 I was attempting that earlier, but I kept getting an error message through asa.

CM 10.1, I believe its just basic functions. I have them logged into multiple skills, not sure how relevant that is for ya

@ZeroZeroOne thats just...nuts. Its almost like it'd take more engineering to NOT show a status indicator of some sorts. In this scenario, they're using autodial FACs on 9611s. I wish there was some backdoor trick to make an indicator...

I just deployed an acd setup and I was hoping there would be some sort of visual indication as to whether the agent is "made ready", but Im unable to find anything. Is this remotely possible?

@Westi So i threw the PoE injector in, about 5 hours later the users noticed the middle car went out again. Whats odd, is that the buttons work, but the labels disappear (which effectively makes them useless) Could there be a firmware mismatch or something going on between the 3 sidecars and...

Good morning, I have been having issues with the bm12 sidecars attached to the 9611s. I have 4 9611s originally set up with 1 BM12. Occasionally, the sidecars would lose their labels and would have to be reset. Recently, I added 2 additional BM12s to each 9611. I have noticed that 2 of the...

oh wow, I didn't even realize how those correlated! *facepalm*

what do you mean "each tenant?" I set the restricted off-net to 'N' across the board, to try and see what it'd do. still nothing

I have a system that I'm trying to allow a user to call-forward off-net. When I attempt it, I get a "denial event 1604: Cfwd offnet COS restrcted D1=0x4 D2=0xb47" I have quadruple-checked the COS call-fwd all calls 'y', restrict call-fwd off-net 'N', and still nothing. Any ideas?

Im trying to set up scenario where I have an autodialer dialing out using an analog line on our pbx. and if a person tries to call that number back, they get forwarded to another department. when I set enhanced call forwarding on this line, the dialer is having an issue with the tone you get and...

@Sean655, I'm gonna try something like that ****edit**** I tried this, but because we use 11 digit dialing, I cannot get all digits into the autodial field. The current setup is a an abbreviated-dial to a number that has a coverage path. the coverage path has about 8 different numbers, one of...

@jimbojimbo , I do not have call center elite on this system.

I received a request to see if its possible to enable a key to auto-forward a specific bridged extension on a user's phone (or if thats the sticking point, direct all calls). The scenario is, there are secretaries that monitor the entrance gates which have a phone that triggers a ring-down when...

that just shows the station that all the other stations are bridged from.

Someone recently pushed a call-forward button on a station that has a brdg-appr of a line that about 40 other people seem to have. when I try li call-f, I see that extension that's bridged, but not the station that is hosting that extension. I can't seem to find a good way to track down which...

I have an mg1000 that shows good health checks. For the past year or so, a certain range of users seem to be having the oddest of issues, ranging from getting random "starting dhcp" messages to just simple the phone going out (inevitably having it's power supply replaced). Its a mixture of 1120...

I have several 2033s on my avaya cm. These are from our previous cs1k. 2 work fine, the other seems to not be configured properly. They're all set as 2500, for some reason the third wont pick up a dial tone. Is there any config within the set that Im missing?

We upgraded from a cs1000 where we had overhead paging using a bogen amp. During the upgrade, we assigned a port off the mm716 card and confirmed it worked by simply dialing the extension. For some reason now, this will not work. The analog port will not "answer" despite being set to answer...

We upgraded to an avaya system at a location, which included several b189s. We ran into an issue where the phone now says "line in use". When I trace that call, I keep seeing a "sip 200" issue. I have compared the configuration to known-good b189s at the site. I have confirmed that there is no...