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Hello, I am looking for a bit of assistance with coverage paths and maybe coverage answer groups. I am sure this is the way to do it, our client has one station that is too busy and they would like 2 other stations to be able to answer the calls if the first station is busy. The other 2...

I believe it is the campaign feature they are using

I have never used the TTrace before unfortunately, is it the TT Console you use? It was a dialler that was meant to have made the call.

It is an outbound number. The number was on the diallers list and when it tried it came back with the return code from dialler as destination busy. However when I look at the Contact Detail reports and look that number does not show up at all for that date so unless it has not logged that...

Well it would have been an outgoing call, this show the same information?

Hi Alfalis, No I have not, not really sure were I should be looking with that.

Thanks Janni78 but the problem with monitor it would need to have been running to get this information. The calls allegedly happened on Monday so would be unable to get that from Monitor

Would anyone know of any other way that you would be able to search for dialled numbers on IPOCC or the IP Office. Our client has an issue where someone has complained that they have been dialled 183 times but when you search for the number in the Contact Detail Report the number does not show...

Thanks Janni78, that is exactly what I am looking for. Appreciate the help everyone.

Thank you, It is our client is trying to find out if either someone or a dialler has called a certain number and I just cant seem to find a report that lets you do this

Is there a way to report on dialled numbers? Who called that number etc. I know you can do this on other call reporting software even on CCR just can not see an option on IPOCC at the moment so any help would be great.

That work in the UK? What card slot does it take up? PCI? or PCI-e? Any links to the card also would be great?

Hello just looking for some advice. We are trying to upgrade our PC that we use for dial in connections to IP Office as the PC is pretty much on deaths door. I am looking for recommendations on any ISDN modem card that people use that are more for today's market i.e work under at least Windows...

That user also does not have the privileges either

Hello, Wondering if anyone has ever seen this before. Using Hipath3000 I am trying to update the system time through the online console however I have noticed that the acccess 31994 does not have the 'User Admin' associated with it anymore so I am unable to change the time. On another site...

Solved the issue, turns out to be the short code. With just glancing at the shortcode never noticed it until I really looked. For some reason the short code was set to: *91N; "N"."2" 0 There was extra quotations that shouldn't have been there, no idea why it was there but the problem is...

Hi sbcsu, Yeah I have seen that information, I think the problem I have now is that the user '31994' does not have the user admin associated with it anymore. Is there anyway to default that user as I am unable to go into User Administration to change the settings

Hello I have a client with HiPath 3000 where the time on the phone is out. I am trying to change the time remotely by using the 'Online Mode' function then using *95 but afterwards I have gotten a bit confused. When it asks for a username and password I then put in 31994 for both but I can...

Hi tlpetr, I have tried that and again still not working

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