Reporting on Dialled numbers

[Gambit88]

Is there a way to report on dialled numbers? Who called that number etc.

I know you can do this on other call reporting software even on CCR just can not see an option on IPOCC at the moment so any help would be great.

 

[Alfalis]

Yes, TTConsole
When you say "a" dialler, you're not using the campaign feature of IPOCC but rather a third-party dialler?

 

[Gambit88]

I believe it is the campaign feature they are using

 

[janni78]

It should show in the Contact Detail report even if the dialer is used.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Hy Guys,

I am also looking for information about reports and ended up here. i have read your discussions so may I ask the following (or should i open a new thread ):

1. You guys recommend that agents call outside using the UI ? i ahve told them tu dial from communicator since it is easyer.. Q: Calls not made from User UI are not being processed by ipocc?

2. you said that in CDR you have a list of all calls, in and out from ipocc.. i have looked at my cdr and for example, for last week period 17-21 oct. and checked the connected calls - there were like 10 calls, and if i look at ACR to check recorded calls there is something like 200-300..

3. my customers wants to get the following from reports/week. tell me please if i am choosing the correct counters:
- shortest call - ??
- longest call - maxTConvAg
- list of all calls - this i sould have from CDR right?
- average duration of calls - avgTConvAg
- average time in queue - ??
- abandon rate - CSF - Customer Service Factor in percent- which is "The customer service factor is the ratio of successful calls that
were established during a configurable waiting time (TSFthreshold ) and the total of all incoming calls(totNincome). Successful calls are connections with an agent, an automatic agent (IVR) or an external destination (if thus configured with the UI configuration under "Special settings")." but for this i need to set up TSF.. and i don;t know what value i should put in. i am starting with 30 s - do you have recommendations for this ?

Sorry for the long post,
Vlad C.

 

[janni78]

If you want proper statistics on outgoing calls you should use the IPOCC UI.

"Trying is the first step to failure..." - Homer

 

[Tarvez]

IPOCC Call detail report will provide all the information related to each call and call legs also.