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Hello, We want to perform an upgrade of existing CMS R18 installed in old ASP (Avaya provided server with ESXI)to CMS R20 with new installation OVA in Avaya ASP 130 Server (with ESXI version 7). I need the right procedure because it is not very clear in the Avaya documents. my question, is we...

Hello, We have a customer running ACM R8.0 and J169/J179 H323 stations, we want to know if it is possible to configure stations names with Arabic letters and display the name (in Arabic) of incoming call when one station call another internally. I believe we can change on the setting file, but...

Hi Janni78. Thanks for your reply, it is on VMware. I prefer to install to upgrade ACCS to latest version (7.1.1.0) in order to enable Workspace. Thank you for your help. Kind regards.

Hi Janni78 Thanks for your reply, the customer is running ACCS Release 7.1.0.3 without Workspace, so as you mean, in order to enable Workspace, we have to upgrade to the latest release of ACCS, in our case, the latest version is R.7.1.1.0. So I have to download the the iso of the ACCS release...

Hi all, We have a customer already runnung IPO R11.1 with ACCS R7.1 for voice only, it is working fine. Now they want to add Workspaces OVA in order to let agents using web based client instead of Agent Desktop AAD and physical phone. I believe that he needs to purchase more licenses to get...

Yes sure, thank you sizbut

Hi sizbut, Many thanks for your feedback, the customer want to keep the recording on the new Madia Manager So as per your suggestion, I think the better way is to detach the virtual HDD of existing Media Manager and attach it to the new one. Thank you.

Hi StanleySteamer, Thanks for your reply, I have already tried with partitions and filter but still can see reports of other groups Ok, I will check if not missing something. Thank you.

Hi all, We are trying two migrate an existing IP Office SE R11.0 on VMware to new IPO SE R11.1 All configuration is duplicated between two IPO, I need now to migrate the Media Manager recording files (WAV) to the new Media Manager (on IPO R11.1) I tried full backup of VMPro within IPO R11.0...

Hi all, Our customer has an existing AACC server used as call center for two product team (A and B). The customer want to seperate the historical reports of team A and team B, so the supervisors of "team A" can only see and print their reports and they should not see the reports of "team B"...

Hi all, I have configured a vector with route to (external number) We want to check if the external number is busy or not: if busy, we go the next step on the vector (play music, ...etc.) If not busy, route the call to that number When we test, it is not working properly, if busy it hung up...

Hi ZeroZeroOne Thanks for your feedback, yes, they are connected with CM R8 I have configure them with button Directory, next and Call-Disp It works fine now, thank you.

Hi all, We have setup a new CM version 8.1 on the ACP130 server provided by Avaya and it is equipped with VMware ESXI All works fine, only date and time on the CM is not correct and we want to modify it I didn't found where we can change it on the same Someone has already the same issue ...

Hi all, Is it possible to have a contact list of all internal stations with J169 H323 phones when pressing contact button ? Thank you.

Hi all, We are deplying new IP Office R11 with Avaya IP Phone Vantage K155 and the directory button is not displaying the system contact Please, has someone already encounter this issue before ? Thank you.

Yes, but still the same issue

Hi, We have issue with Reporting Call Center (CCR) with BCM50, we have reinstall the whole RCC server and it is stucked when trying to retrieve historical reporting during the install We have the BCM 50 installed and RCC verification tool does not report any error , however when downloading...

Hi all, I have issue with IP Phone J169 H323 registered to the CM, it cannot displays the digit dialed on the screen when the user dial a number Do you know what can be the issue ? Thank you.

Hi, We have issue with IP Phone J169 with H323 Firmware, it cannot display the incoming name or number (either for external or internal calls), it displays only "Incoming calls" It is connected to the CM R8.1 Do you have any idea about this issue ? Thank you.

Hi, Our customer want to make integration between ACCS (base IP Office) and external database through API REST or SOAP in order to retrieve calling customers informations and display them as screen pop with AAAD on the incoming call Please let me know if this is possible with ACCS and if we...