Hi all,
Our customer has an existing AACC server used as call center for two product team (A and B).
The customer want to seperate the historical reports of team A and team B, so the supervisors of "team A" can only see and print their reports and they should not see the reports of "team B" and vise versa.
Is this possible on AACC (historical reports) ?
I'm able to do it with realtime reports.
Thank you in advance.
Our customer has an existing AACC server used as call center for two product team (A and B).
The customer want to seperate the historical reports of team A and team B, so the supervisors of "team A" can only see and print their reports and they should not see the reports of "team B" and vise versa.
Is this possible on AACC (historical reports) ?
I'm able to do it with realtime reports.
Thank you in advance.