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The reason why I am doing it, there is a number which is giving fast busy dial tone. There are three strange things I found 1. I could not find the number in IDC 2. I could not even locate the number in Adaptations 3. When I check the local number tied to it, it is a phantom number and call...

As you guys see, there is a YELLOW alarm in one of the loops and the status is not changing even after bouncing it. I disable the dch first and then disable and enable the loop as it is the process. But the status is remain unchanged. PRI* TRK LOOP 219 - ENBL FFMT/LCMT/YALMT: ESF/B8Z/FDL...

Thanks much bignose21 and MossEng .

Hi Everyone Thanks all in advance Could someone please tell me how to find which DCH is associated to which loop ? Please find below the Stat DCH and Stat(loop) info for your reference. The reason why I am asking this is that I can see ""DCH 029 : OPER RLS"", but I do not know which is...

Yes, I have this information.

Hi AvayaHE , Thanks for replying on the post. But someone asked me to use some commands in CS1000 to get the list, so thought of posting here only.

Thanks Firebird. But in that case I need to stat every card in the system. My questions may sound silly as I am not familiar to Avaya much, but first I need to note note every card in the system and then stat the card would take time. Right ?

Its AvayaAura_CCMA_6.4.216.0

Hi Everyone Is there any way to list out all the active agents in Avaya Aura Contact Centre ? Version - AvayaAura_CCMA_6.4.216.0 I am a bit new to all this stuff, so any lead/help would be appreciated. Regards

Hi Everyone Thanks in Advance !! Is there any shortcut or any command which can list all the active agents in Avaya AUra Contact Centre ? Regards

Thanks Firebird Scrambler , I will give it a try. Regards

Hi Everyone Thanks in Advance !! We are getting error “Failed to get report details” when accessing Historical Reporting in Avaya CC and it is happening with everyone who has access to it. Could someone please tell me what could be the issue and how it can be rectified ? Regards

Yes,it is CS1000. and sorry for such delayed response.

I know a bit of it but not the complete procedure, so if you can tell me what are the things that needs to be configured, I can try to do that.

Its AACC.

Hello Everyone Thanks all in advance !! I have a requirement from the customer and I barely know what needs to be done ? Requiremenrt is for a new queue/skillset and is like : We will want calls to come to it from the IVR and for agents to be able to transfer calls to it. We will also need...

Hi Janaya Thanks for your comment !! And yes, we are using RED and we have a license server also in the environment. We changed the system of the user and make it use IPV4 only and hopefully did not hear anything from th user for a long time now. Crossing the fingers :P Regards

HI janaya Thanks for your inputs and suggestions. We are suspecting the issue with the users's network as it is switching over to IPV6 frequebntly as connected through Wi-Fi. We suggested the user to use the ethernet and check.

Hi @Firebird Scrambler - No, It is a newly configured phone only. I did not update or re-installed it. @bignose21 - Yes, application shuts down and comes back up continuously. @janaya - The user is connected to the network through the VPN, but I am also suspecting the network issue.

Hi Everyone I have a user whose phone keeps on restarting everytime the user click any button on it. I have checked everything, checked and verified the settings with other users also, but found no issues. So could someone please tell me why such thing is hapening ? Regards Rohit Khajuria