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Hi there: I upgraded a IPO Server to R10 and migrated the ContactStore recordings to Media Manager. All works fine, but I need to restrict the search of recording like in ContactStore, where you can define a range of extensions in the administrator of recordings. There is a way to do that...

Hi there... I was testing the Dialer in the IPOCC and my first days works fine. But then, days latter, the Campaign Monitor says "Destination Busy". When I monitor de CHAP I see 488 SIP Response "Not Acceptable Here". I'm using a SIP trunk. The Codecs are fine (PCM 8000 ALAW) in both sides...

I install the additional HDD in the server, and via Web Manager I put the mounting point. I'm copying the /CSIPORec to the /additional-hdd#1/partition1 (this in taking a looooong time...). I guess that I need to change the path of the recorded files in Contact Recorder and test the search and...

Best install fresh VMPro in 11.0 Backup names\accounts\wavs\accounts and \greetings folders, and MDB and MODS.

Look in Monitor to find the error. Uncheck all of the options in Filter (in Menu) and check only the SIP options. Maybe the SIP Registration enable in System or the User in the configuration not exist or not have the same number like the extension, or not licence free. The SIP errors shows up...

Hi there: I need a good plan to upgrade a system Dell R230 with IPO 9.0 and ContactStore, all in one disk (yes, I know this is an awfull installation, but this is what I find). QUESTION 1: The first thing I need to do is to install a second 500Gb HD to copy the record data (for Media Manager)...

Now it's working. It needs an "*" in the Local URI field, in the URI SIP Tab of the SIP Trunk to follow the ICR rules. Otherwise it will treat the "To: Field" in the SIP messaging as an possible extension.

Trunk to Trunk transfer is allowed. Cisco is sending 9 + Phone Number (96154300), but is not matching with the ARS 9N code: 76613476mS SIP Tx: UDP 192.168.0.3:5060 -> 192.168.0.254:5060 SIP/2.0 100 Trying Via: SIP/2.0/UDP...

Hi there: I'm trying to establish a call from a Cisco to the PSTN via E1 connected to a IPO. The trunk between IPO and Cisco in a SIP trunk. I can communicate between the two nodes (Cisco-Avaya) via trunk setup and ICR. When Cisco calls IP Office extensions, they follow the ICR rules: -...

I'm really frustrated... I follow all the instructions in the manual but the agent and supervisors created in the ignition process in ACCS are not synchronized in the IP Office. I create the "accssync" user/password in Manager but in Monitor, everytime I'm try to sync the IP Office with ACSS the...

Hi there: Somebody have an experience in this kind of migration or a more clear document? The Avaya documents says something like: "Due to changes made in ACCS 7.0 release regarding improved security stance, migration of the ACCS 6.4 certificate store to ACCS 7.0 or higner is not possible" and...

The documentation says that I will see the Topic automatically and Online, but for me was necessary to add the "Topic Buddy" in pidgin and now all is working fine. But I'm not sure if this is normal. I try to use WebChat and I have no response from the ChatTask Server. The TTrace looks like...

Hi: I trying to make a base test in chat taskserver implemetation in IPOCC 9.1 with Openfire in the same IPOcc Server. The Topic is correctly registered in the XMPP Server, and the "customer" user too in pidgin app. I can make a broadcast test inside Operfire and the Agent can see the message...

Read the Monitor Trace AA. Maybe the first DTMF tone is not recognized and the AA is trying to transfer the call to a "station unavailable" because one digit is missing.

I think that you can. I remember doing one time. Put the HD and configure with the defaults value (when you ignite the IP Office it load the fields in Additional Hardware with default information so when the system detects a new HD load the same path and mouting the disk correctly). So install...

Hi: I have a VMPro script that transfer calls to an attendant phone with 3 CA. The f*** client don't like to hear ringback in the calls that is waiting in the others CA (actually, of course, they are hearing ringback), but to hear music on hold, like an queue treatment. Do you know how can I...

I had installed two IPO SE (Primary and Secondary) and all of the services has started correctly, with the exception of WebManager. It show the button "Start" and the service Stopped, but when I click in Start nothing happens. The IPO SE is in 9.1.4

I hope someone can take me a hand on this doubt. I installing two IPO SE 9.1 (R620) and IPOCC (R210). I receive and aditional 500GB HD for R210 but I read that this HD is for Contact Recorder and I need to install this drive in R620 but this HD have an different form factor. The documentation...

Well... Everything is working fine (it was a problem with the NAT Traversal thing). How can I setup the codec so the calls to Mobile clientes use G.729. I need to create a location with the public segment?

Yes a lot of extrange SIP messaging... I'm behind a firewall smokingjoe2938, but I need public IP for 1XM implementation!