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Your last four words are excellent advice. Dan I blame Avaya.

You have to remove the line appearances (just change them to "Blank") on 9.0+ systems in Basic/Partner mode. That will stop the incoming calls to ring on those phones. To make an outside call, you will need to dial 8 + the line number (801 for line one, and so on...). Dan I blame Avaya.

But don't wait long..according to the article, Windows 10 will only be free for the first year. Dan I blame Avaya.

Yes. You should have the ability to use a separate source per incoming call route or per hunt group. Dan I blame Avaya.

Is this system in Quick (Partner) mode? If so, in the Button Programming section, near the bottom of the screen, put a check in Modify ALS programming, then press the Clear ALS button. After that, click on the Intercom buttons above, followed by the Line buttons. That will set your ALS order...

If your control unit is still running 9.0.0.0 829, please upgrade to the latest, 9.0.5.0 972. It may fix such issues. Also, I never trusted Intuity mode. Dan I blame Avaya.

Did you try turning off Secure Communications in File->Preferences->Security? Dan I blame Avaya.

And when the time profile expires, it will just go to the Default for the incoming call route, which is also the Main hunt group. So then, the receptionist would just need to press the HG OOS button once more, any time after 9am to put the night group back in service.. got it. Dan I blame Avaya.

Is there any way to use a time profile to have calls automatically go to a night auto attendant, but then to be able to manually switch off the night attendant with a button the next morning? From what I've read, this doesn't seem possible in embedded voicemail. Dan I blame Avaya.

This is from the Manager help files.... · Default to Standard mode: Default = Off I have one word for this....LIES!!!! Every single new installation of Manager I've seen has the box checked for Default to Standard Mode! If you are going to run Basic mode, you MUST uncheck the box first! (In...

Check with Mood Media (Link)..formerly Muzak, and see what they have to offer. Dan I blame Avaya.

In standard mode, the 2nd button from the top should be Transfer, by default. In basic mode, you cannot have a transfer button. Dan I blame Avaya.

Have you upgraded to the latest 9.0.5 version? If not, I would give that a try. Dan I blame Avaya.

From Polycom Quick Tip 18298, page 5: To reset the device settings using multiple key combinations: For each phone listed below, press and hold the indicated keys in combination. You must then enter the administrator password before the reset will occur: • IP 320, 321, 330, 331, 335, 430, and...

Unfortunately, no. It will require a reboot. This is right from the Manager documentation: System Source: Default = WAV File. Selects the default hold music source for most uses of music on hold. Note that changes to the System Source requires a reboot. Dan I blame Avaya.

That's what I thought. Oh well, I guess Avaya gets their $$$ one way or another. I blame Avaya.

Hi all, If you are upgrading a Basic mode system from one major version to another, would a small (<32) upgrade license work, or does it absolutely have to be the large upgrade? Dan I blame Avaya.

You can easily upgrade/downgrade the switch to work with the server. Once the switch is added to the system through Shoretel Director, it is usually automatic. Sometimes it may require a reboot of the switch, though. Dan I blame Avaya.

And yes, the 18D phones will work. I blame Avaya.

Yes. You will need the ACS processor and voice messaging. The voice messaging PC card is slightly cheaper, but the Partner Messaging R7 is a much better deal overall. The PC card voicemail comes in either 4 mailbox (for the small version) or 16 mailbox (for the large version), but you only...