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thanks a lot kwbMitel, partially the problem is solved by removing and reprogramming the entire VM service, then i h've set call duration limitation on the incoming calls, so now the trunks release and clear the calls after certain of time, this is not the proper solution, but at least...

thanks kwbMitel, i will add some more info, maybe would help getting to The main issue I face is the VM ports don't release from the CO lines even if the calling party ends the call !!, this happen in two cases: if the called party doesn't answer the call or the VM box receives the call and...

Thank You kwbMitel, where to check and corret? WJ.

Hi guys, kindly I need your advise please, our system is 3300 Mxe, running old software (Rel.5), it serves mainly analog lines beside few digital and IP lines, The main Company phone number is routed to an Auto Attendant (20 port embedded), which greets the calller and asks him to enter the...

Thank you very much guys for your suggestions, Finally i managed to solve this issue, the problem was with in one parameter in VM Options form, which is the Enable Supervised Transfer, this option was enabled (somehow), once i disabled it everything worked fine, now the calls are transferred to...

Thanks Floppy1, the ports are Idle, the PILOT number of the RAD group doesn't pick up, when routed the calls to the rad port direct, it works fine !!!

I need your help guys, please help First I apologize about the long getails, In 3300 Mxe version 5.0 Mostly Analog lines are configured on it, *- Two VM ports were removed from the VM group and assigned as RAD Ports,(8018,8019). Recorded the greeting on them and assigned the greeting sets 10 and...

Hi Guys, I need your suggestions please, i have 2 (A&B) 3300 in remote sites, connected to each other via internal SIP trunks, it works fine for Ext.to Ext, since we have limited CO trunks on both systems, I use each CO trunks of system A as a backup for B and vice versa when the trunks are busy...

Thanks kwbMitel, Yest the gateway is identical for all the phones, there is some improvement today, when reset the SIP Peer Profile by reprogram it totally,I noticed that one way audio path was there, I can hear the called party, but he can't hear me, I need also some details by examples if...

Sorry wireman50, forgot to answer, there is no proxy server used in our setup,we route direct, WJ.

Thanks wireman50, will check this with our IT guy, will come back soon, WJ.

Hi Guys, Anybody can help in solving this issue, Trunks are configured well, between my end and the service provider, Marlink, I can call outside it rings at the destination, but no audio when the call is picked up, the same thing with incoming calls, Any suggestions guys? thanks,

One more thing guys, just to be as a reference thread for the future, can any one guess from the following CCS trace output, what was the reason of getting the calls stuck in system A, [b]Here system B report, the originator of the calls; 09:05:21 RIX DPN PBX2 226 787 D** B** 6 EEM_C *89B#...

Thanks jpruder, it is also a good idea, will do it, thanks again, WJ.

Sorry guys that i took so long before responding to you all, Actually, the problem is solved now, the problem was with the phone used to test the calls,this phone is a transferred IP line; I mean by this, its registered in system A, but located in system B (remote Ext.) and getting its IP from...

Thanks Billz66, that is what I did exactly, I am sending the whole digits including the leading digit to B, But doesn't go, WJ.

Thanks kwMitel, I mean by ARS Prg. that the CO calls istead of going out through the local CO trunks, they go vial the IP trunks to the other system, both systems are in a Cluster with RD sync. when Locate command is used for a remote Ext. it gives me the CEID and the routing digits of the...

Hi guys, I have two MXe systems in 2 different locaions, I am using IP trunks to connect the systems to each other, it works fine, due to the company cost reduction plan,we want to use one TDM trunk group only of one system A, and route all the calls (TDM) from the other system B to A through...

I've tried both with the same result, thanks

I have two 3300 located in a remote sites,joint to a cluster, the two sites are connected through IP trunks, each one has limited CO trunks number, one of them -Site A- is busy during day time and the other -B- site is busy in the night time, would like to utilize the the free trunks of site A...