Hi guys,
kindly I need your advise please,
our system is 3300 Mxe, running old software (Rel.5), it serves mainly analog lines beside few digital and IP lines,
The main Company phone number is routed to an Auto Attendant (20 port embedded), which greets the calller and asks him to enter the desired ext.No.
if the desired Ext. number doesn't answer, or its VM takes the call, and receive the message>>>the hooked CO line to the involved VM port doesn't hang up, the call returns back to the caller and starts playing the Company greeting again and again,
the call completes and this chain ends only, if the called party answers the calls and then terminates it,
As a result of this issue most of the incoming lines and the corresponding VM ports keep all the time busy until I clear them manually,
It sounds like:
* routing issue,
* Signaling problem (Disconnect signal),
hope you can help,
WJ.
kindly I need your advise please,
our system is 3300 Mxe, running old software (Rel.5), it serves mainly analog lines beside few digital and IP lines,
The main Company phone number is routed to an Auto Attendant (20 port embedded), which greets the calller and asks him to enter the desired ext.No.
if the desired Ext. number doesn't answer, or its VM takes the call, and receive the message>>>the hooked CO line to the involved VM port doesn't hang up, the call returns back to the caller and starts playing the Company greeting again and again,
the call completes and this chain ends only, if the called party answers the calls and then terminates it,
As a result of this issue most of the incoming lines and the corresponding VM ports keep all the time busy until I clear them manually,
It sounds like:
* routing issue,
* Signaling problem (Disconnect signal),
hope you can help,
WJ.