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Hi @sizbut, It's working now. Thanks for all your support guys.

It's working now. We just need to use SNTP time setting config source to correct the time. However, we encounter an issue for APN it only ring twice for incoming calls.

Hi @IndianaJones We already correct the time from our IP office and deactivate/activate Push service however there are still alarm on SSA. We are using UCM for time setting config source. Do we need to make some adjustment for our UCM? Thanks,

Hi guys, Can someone help me about Avaya push notifications. It's working before and now its not working. There's an error "Apple push notification service unavailable" and "Push notification authorization failure: System ID is not provisioned" I'll also update firmware version from 11.1.2.1...

Noted on this @belevedere. will check the router configuration.

Hi guys, Does anyone here encounter a problem with sip trunk, Both Incoming and Outgoing calls are one way audio only. Thanks

Problem solved. Thanks We need to use Voicemail Pro instead of Embedded voicemail.

I think we found the reason why sip trunk is not working. During isolation, SIP TRUNK is working as a standalone with avaya. While when we are connecting to their network, after a few seconds sip trunk will drop. Is it possible that, their internet and sip trunk gateway is the same? It's also...

Hi, We encounter Invalid license for our avaya ip office version 8.1(67). After we reset the security password to default using RS232 and Hyperterminal, and open the manager, password already default but the version of ip office became 8.0(66) and upon checking of license all license are invalid.

@derfloh there is no generated sip message logs about the dialing of cisco local. another information. I tried to assign the press 8 and destination is to 8 plus specific cisco local, and it works.

Hi everyone, I also tried transfer yet no progress, incompatible error.

@aarondyck Actually I already tried the transfer but it didn't work. In the action field I input 8xxxx,yet no progress. Should I use xxxx instead?

Is it normal in SIP TRUNK that SIP Device features is not enable?

@chriscon I tried disabling OOS, outgoing calls work ones and tried another call but it only indicates waiting for line and also incoming call is not working. I tried to test incoming call, my phone indicate calling but in avaya it's already ringing.

Hi guys, We are activating SIP trunk on ip office 500v2. We already test SIP, using softphone (Tmax) and it's incoming and outgoing calls are working. And when SIP is connected to Avaya, based on SSA it's idle in a few minutes then it will become out of service. Can someone help me to solve...

This is our current set up of cisco avaya interconnection. 1. SIP trunking for interconnection 2. IP Office 10.x.x.x.x 3. Short code for dialing from avaya to cisco: 8xxxx Thanks,

actually i already tried to transfer the call to the short code we use for dialing the extension number of cisco, however it's not working. additional information for our set up, CISCO has no trunk for outgoing calls. answer of incoming calls from avaya then transfer to cisco is working. only...

Hi guys, we are interconnecting avaya ip office and cisco. Interconnection was successful, calls for both system and vice versa is working. we encounter a problem for direct dialing of extension (cisco number) thru Auto attendant (Avaya Ip office). Calls does not reach the local number of...

Thanks for the info @IPOLackey.

Hi, Can anyone help me how to enable Avaya Workplace customer service mode? I can't find any documents related to this. I'm using Avaya IP Office 500V2. Thanks,