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I checked Avaya support. There is a similar problem. https://support.avaya.com/public/index?page=content&id=SOLN296596&viewlocale=en_US According to Avaya: 1. PMS sent some PMS data that is not recognized by Avaya causing Avaya CM to tear down the link 1470 19:05:03.243 34 PMS ==>...

I used start and end time shown in "status mst" - assuming that that match with server clock but no idea why there's no output. Anyway, next time i'll expand the time range to cover the full duration.

The PMS link keeps UP and Down. In the log of MTA, below log is show. Any one has experience with this: 151 11:24:09.647 34 PMS ==> <<unrec_PMS>> ( 0,8) <<! <<! | 02 2e 0d 00 152 11:24:10.127 34 PMS ==> <<unrec_PMS>> ( 3,8) <<! <<! | 02 2e 0d 03...

@JefferP : Sorry. I missed one line of your post. I use "logc -t today MST | logmst > /tmp/msttrace.M" as trace analyzer is enable. then I got the mstttrace.M Run the "mta msttrace.M | imt > /tmp/trace" but it shows error

Hi all, Thank you so much for your support. @john3voltas: I followed your advice, print full day and I got the result: @JefferP : your command also get the log but It's raw data.

Yes, that's my typo. After my post, I edit and try again but also nothing. I reset mst. Create another one with correct format: /usr/bin/sudo /opt/ecs/bin/logc -c 'view%mta' -t 1009:1749-1009:1753 > /tmp/mstlogfile2.m But the generated file is also 1kb.

Enable MST trace for PMS message but when download the log file, It's empty, Is there any missing step to get it? 1.Disable MST and there is a messages out 2. Check list mst to check messages are generated 3. Putty to CM and enter command: /usr/bin/sudo /opt/ecs/bin/logc -c 'view%mta' -t...

When you deploy Server Edition, WebLM is included. Using the Host ID from this WebLM and LAC, you can activate and download license file from plds.avaya.com. For ASBCE. you can use either the Host ID of Server Edition WebLM or its own WebLM to activate the license. After activation on PLDS...

The problem is solved by deleting the extension. Only keep the user of the Agent.

The ACCS version is 7.1.0.3.20, and agents use Workplace 3.23.1.0 to make outbound calls. The problem is that when agents use Workplace to dial a call, after hanging up, the Agent Desktop cannot detect the call termination. As a result, it remains in a busy status and the Agent Desktop hangs...

Do you have any DT300 with 6 keys or a DT400 available? Alternatively, could you test with a working phone to determine if the issue is with the port or the phone itself? The DT300 is an old model that was also manufactured 10 years ago. I experienced the same issue and need to replace it until...

Did you change the phone? There might be a hardware issue. Try opening the phone and reconnecting the LCD cable.

Update for this case: ASFC, SFI 45 =1 for Front Desk Terminal Need to add below keys to Front Desk Terminal for DND Set: 1. DDS, FKY 89 2. DDR, FKY 90 3. Enter, FKY 99 4. End, FKY 101 How to set DND: DDS - Extension Number - Enter - End How to cancel DND: DDR - Extension Number - Enter - End...

Hi all, SV9500 is using for Hotel. I configured the DND on Front Desk Terminal but it doesn't work, either use Key on phone (press but not thing show on phone screen) or Feature access code (press and deny tone). Pls help to check if anything missing/wrong (or please share the working one). -...

No need port, just login to http://IPAddress of phone Username: ADMIN Password: 6633222 Or Username: USER Password: 0000

Yes, the same Media Server. You can check the compatible Media Server version in ACCS release note. Example

Only logs from the activated time are shown. Both real-time capture via Putty/SecureCRT and loading from the buffer (limited depending on the size of the buffer) are supported.

Using Department Group. - PRG 16-02: Assign department number for extension - PRG 16-04: Call Restriction between Department Group

Check the certificate expiry date of SMGR by: - Login to System Manager command line interface as root user and run the following command: $> openssl x509 -text -in /var/lib/pgsql/data/server.crt|grep "Not After" If it's expired, try adjusting the system time to see if you can access the SMGR.

I got this similar issue previously. In that case, we sent a private IP address to service provider instead of Public IP address, and they dropped the call after 30 seconds due to an incorrect sending format. To solve it, I added public IP address in SBCE: Network & Flows --> Network Management...