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You might want to try "Refurb Supplies" in Maine if they still exist. I heard that they were bought out by Sandman but might still exist. In they hayday, if they didn't have the part you needed, they would get it manufactured special for you.

Are you sure that you saved the Tree after making the changes? If not, look for tree #5 which acts like a "Draft". If you find Tree 5, save it as Tree #1. If you've done the above and still have problems, the Tree #1 may be defective. Remake the changes then save the Tree as Tree #2...

I agree that I hate this new format....and hate getting these emails for every forum...

I believe all sets can have caller ID with 5.1

I had a client who wanted to, or should I say needed to record all calls in & out & who made or took the call. I installed a "Call Tracker 8" on their system and everything went to one of their PC's. Works well.

UPDATE: I loaded the software onto another KSU and it works fine (8x16)

OK, more info. I can't give you the sp code as I've loaded another s/w card into the CICS. However, the card in question was rewmoved from a working CICS last month that was 8x16 when I upgraded their CICS to 6.1 as that client needed off premise transfer.

Tried to load a CICS with a NT7B64CM STND 4.12. It's marked mas Standard and according to my Norstar parts list it should be Standard for 16 sets. Yet it only has 8 extensions with the IATA on ext 229 & not 16 extentions with the IATA on ext 237. What's going on?

Can't be done. Best you can do is have the light flash BUT you must have T7316er telephone AND at least 6.1 software.

SOLVED. Client had added the mailboxes, but neglected to program CFB & CFNA. Yet another case of "Don't believe the client"...

Sorry....CFNA to their mailboxes. Not a MICS, but a Modular 8x24 DR5.1-DS. Flash 2 V2.0 (NT5B78EB). No Hunt Groups involved. On another thread, someone stated that he always removes line appearances and puts a Line Pool button. Would that help?

MICS with Flash 4. CFNA answers external calls, not internal on 3 ext's. Can't think of a reason...

MICS with Flash 4. CFNA answers external calls, not internal on 3 ext's. Can't think of a reason...

You're looking for "Direct Dial"...check your manual

Without a re-boot, none of those codes will work as he can't press the second "*"...

A re-install will be needed. That why I always set up with 3 digits on CICS & MICS.

I take them apart all the time & can fix most problems by doing an internal cleaning. If I can't do it on-site, I leave the client with another phone & take to the workbench. If it's repairable I charge for it. If not, they are billed for a new phone. Clients are told this at the time. For...

Train the receptionists to use "Feature"-Hold. Then only the one that places it on hold can retrieve it.

I returned Monday as I hadn't heard anything. Appears to be working fine now...

To make it clear, IF I have to return & need to replace the unit, their unit will brought back to the workbench so I can play with it here....Spare unit is already pre-programmed. All they need to do is re-record the Company & AA Greetings, as well as initiate their mailboxes as they desire...