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RE #5, Assuming that we're talking about any menu item requiring any particular forced mod: -Touchscreen style may be incorrectly linked to condiment group -Touchscreen template may be incorrectly linked to the style -Condiment is set up to allow for pass-through/placeholders and Touchscreen...

thread693-1783806 Did anyone have insight or resolution to a similar issue seen in this thread? When a report is previewed locally on a server, the report viewer pops up but then attempts to download the Viewer.aspx file instead of displaying the webpage (image attached). This issue presented...

Hey all, We have a location inside of a casino where comp $ can be spent. However, they are not able to redeem these casino comps from the casino on alcoholic drinks. These comp $ are tenders and not discounts. I've been playing with smart keys based on Major Group, but haven't been able to...

Link expires in 1 weeks time. I cannot assist with installation, troubleshooting, or decrypting the SIM... but from what I remember, it's quite the hassle to get working correctly. https://bit.ly/2saBUH6

In my experience, I've only been able to utilize touchscreens that utilize the "AccuTouch 5-wire resistive" technology. Whether or not that exists beyond ELO remains a question though, because we've always just stuck with ELO from 3rd parties. The other models that ELO offers with other...

You're going to want to look at mi_dtl, dtl, and trans_dtl. Those 3 tables have the combination to provide you with main items, modifiers (via parent_dtl_seq), and the ability to order them correctly (via trans_seq for multiple condiments under one parent item). As an example, here is...

I figured as much since RES servers running Win 7 are compatible with 5.5. Thanks for the follow up. Are you pushing packets to machines running on Windows 10 as well? Any other caveats or pitfalls you and your team hit along the way with regards to the upgrade or running the patches at the...

I'm aware that 5.5 RES plays nice with Windows 7 installations on the store level, but there isn't much in release notes regarding the EM version of 5.5 and it's compatibility with Windows. Anyone out there know if our Windows 7 EM server can be upgraded to 5.5 from 5.4 without the usual snags?

I can confirm the above issues with Upserve. This is exactly what we went through and was a major headache (that happened to fall on a Saturday afternoon for me). What was weirder was that prior to this complete outage, there were 2 instances in which there were temporary outages that lasted...

Hey all, In MyMicros, we want to eliminate most of our manual alignments and are also looking at renaming some of our bar items instead of creating an entirely new set of them (+500 items). Same items, just a different prefix. We were looking at blowing out our master item list in MyMicros...

Moregelen, Thanks for providing that script - our challenge was exactly what this solves... EM stores with multiple price_defs for any given mi_seq. We were looking to get an idea of what was active and SLU'd in the system without having to go through and hit each button in each location...

Depends also on whether you are working with QSR or full service restaurants. Integration comes a lot cheaper these days, granted that you're licensed and have a compatible version. You also have to look at: QSR or Full Service? Wired pay stations are WAY cheaper, but don't seem feasible in...

Hey all, We have a location that is transitioning to open a 24 hour RVC for a "grab and go" type of setup (located in a casino). I can't recall ever setting one of these up before. Was hoping anyone might have some insight on best practices... The main thing I'm torn between is keeping at...

It may be a little more complicated if you are on EM, as you'd probably want to filter out items w/ SLUs but no price tier. Something like this should do though: select MID.mi_seq,MID.obj_num,MID.name_1,MID.name_2,MSD.name AS 'SLU_name' from micros.mi_def MID inner join (select mi_slu_seq...

Hey all, I've been looking into a way to easily change where customer receipts print for our online orders, depending on if our host stand is staffed or not. What I've done = setup a .bat and linked it to a button on our manager screen. It runs an SQL command that toggles the printers for the...

Just wanted to drop a line to thank you for posting this fix after the fact. We use item price substitution rules for various HH discounts, and could not figure out how to get upcharges like "$tall" also discounted. If anyone in the future has any questions as to whether this option bit works...

Those are more or less dummy terminals that are operating based off packages downloaded from a central server. For testing, you'll need a copy of the Micros RES 3700 Software (likely 5.2+) From there, you can really be creative - with the right CAL packages and workstation programming, RES...

Per an old 3700 Reporting Manual I dug up: The total value of all sales activity. Discounts, returns, voids, and credits are included as positive numbers. This number is never reset; it always accumulates. This field is used in conjunction with Change In Grand Ttl and Credit Total to verify...

That's what I was afraid of. In a perfect world, any order type set as "To-Go" would redirect to the label printer and print a runner chit for each item. I'm not entirely sure if a receipt printer could handle the "per item" portion of it, is there an option for a receipt style printer similar...

Hey all, Our restaurant was looking at revamping our To-Go process... Part of this would include printing labels for each menu item to signify what is what in their bags of goodness. For example, a chit would print out for a menu item with our logo at the top of the label and under it, having...