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  1. SharkySeph

    Avaya SMGR API

    But what about after that point? How do I prevent that account from locking so if I needed to do 10x requests in fairly quick succession it would be allowed?
  2. SharkySeph

    Avaya SMGR API

    Hello all! Small question for those of you that have leveraged the Avaya System Manager User Management or Routing API in the past. Have any of you found a way to de-authenticate after you are done with your API requests? I'm running into an issue where the system is leveraging an account that...
  3. SharkySeph

    CM 8.1 EC500 Issue.

    What is actually causing this is the "Cellular Voice Mail Detection: timed (seconds): 4. This prevents a cell's voicemail from "answering" the call immediately. If you remove that though, then if the phone returns a busy signal or a cell's voicemail picks up the call will end the ringing on...
  4. SharkySeph

    Avaya (IX) Messaging API

    So I found out what was causing it, but there really wasn't any indication on the server as to the issue. The issue was the code was nesting the JSON inside of another JSON creating an invalid POST.
  5. SharkySeph

    Avaya (IX) Messaging API

    The UCWebApi file seems like even less info: 2023-08-30 14:00:30.4574 [T74] INFO CustomThrottlingHandler::SetIdentity, endPoint: /ucwebapi/api/1.0/login/native, clientIP: X.X.X.X 2023-08-30 14:00:30.4574 [T74] INFO LoginController::NativeLogin, begin, username: apiadmin 2023-08-30 14:00:30.4730...
  6. SharkySeph

    Avaya (IX) Messaging API

    Here is the response I see in the w3wp dbdriver file. Some redactions placed. I can't tell what failed. 2023-08-30 14:00:30.4730 [T74] INFO HlpProfile::LoginX, begin, Username: apiadmin, Address: X.X.X.X 2023-08-30 14:00:30.4730 [T74] INFO HlpEEAME::InternalMailboxLogon, begin, param...
  7. SharkySeph

    Avaya (IX) Messaging API

    Hello all! Has anybody had any success leveraging Avaya Messaging's (IX Messaging's/ESNA Officelinx's) REST API for creating mailboxes? I can get the authentication and query stuff working, but any POST request fails with a 500 error and I cannot find any logging on the server that is even...
  8. SharkySeph

    Observe functionality

    I don't believe that it functions like that. The Observer functionality usually monitors a given ACD ID and any call made when a queue call is on hold isn't utilizing that ACD ID, so there isn't anything to monitor.
  9. SharkySeph

    OSSI Change Command Structure

    I was able to utilize Tdp that I found on a Reddit post to ID those fields and eventually got there for basic key changes, which might be all I'd use this for. Thanks!
  10. SharkySeph

    OSSI Change Command Structure

    I took a look at that post before, but I've never found anything about changing things in CM, only about displaying or listing, which that post and the links seem to detail.
  11. SharkySeph

    OSSI Change Command Structure

    Hello all! I'm working to try and better understand and hopefully automate some functions in CM via scripting OSSI. I cannot find how to do changes though to a given station, specifically button/key layouts, names, etc. Is there anywhere that these individual fields and how to manipulate them...
  12. SharkySeph

    Hold music being heard on calls-- source is Avaya media server

    So we had literally this exact issue with a user. It turns out it was some type of corruption in the OneX Agent software. A complete uninstall and deleting the appdata files for it and reinstall fixed it for us.
  13. SharkySeph

    Phantom internal calls to operator console

    We had a similar issue with an analog card physically burning out calling our consoles on a CS1K. It'd verify that the digital card is fine in the cabinet, could also need replacing.
  14. SharkySeph

    Removing a CLS on all stations

    I know if you use Element Manager, you can do a bulk change in the "Phones" section. Just do an advanced search for "CXFA = Allowed" and then check all the phones, click on "More Actions" and change it from Allowed to Denied. It'll then go through every set with it set to allowed and change it...
  15. SharkySeph

    OfficeLinx - Failed to validate license online

    If it just happened today then there is a major Amazon Web Hosting outage that could cause it. Not sure if the licenses are cloud hosted, but that could be the cause.
  16. SharkySeph

    Log Off Agent Remotely

    The quickest way I know how to do this is to bounce the TN. ld 20 disu x x x x enlu x x x x
  17. SharkySeph

    Avaya Softphone 2050PC Version

    If you hit the "A" logo in the top left corner, go to "Help" and then "About 2050 IP Soft Phone" it'll provide the release in both formats.
  18. SharkySeph

    Call Observation

    When I want to see things from start to finish, I do a ld 80 entc (enhanced trace). This shows everything from idle to, digits dialing, to hang up as they happen. ld 80 entc TN time - example 0 0 1 5 30 will trace TN 0 0 1 5 for 30 min after starting it gotr - go trace stpt - stop trace
  19. SharkySeph

    How do I set up an announcement only mailbox??

    When you are in User Management instead of clicking "add a new user", click "add a new info mailbox
  20. SharkySeph

    Change AAM Sending Email Address

    To my knowledge, like kyle555 said, there isn't a "per user" specification. This is a system wide thing configured under "Messaging" and "System Administration". You set one address for all of AAM.

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