Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Observe functionality

Status
Not open for further replies.

wichie13

Technical User
Feb 4, 2002
235
CA
Wondering if anyone can comment on the observe functionality.

It is currently working for active acd calls, but supervisor has stated that when acd call is put on hold they can not hear the call taker on their active outbound call on a outbound line.

Should this also pick up the call on a regular outboaund call when the acd key is put on hold.

Thanks

Wichie


 
I don't believe that it functions like that. The Observer functionality usually monitors a given ACD ID and any call made when a queue call is on hold isn't utilizing that ACD ID, so there isn't anything to monitor.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top