avaya137xx
Technical User
we are using Media server on MOH
we seeing some strange issue - customers are hearing hold music on calls intermittently .
on the CM list trace station we do see that Hold and unhold keeping happening back and forth but Agent is not even touching the HOLD button
10:01:46 TRACE STARTED 11/18/2022 CM Release String cold-01.0.890.0-27598
10:01:55 hold: target-music-source 3 station 1030618 cid 0x15e3
10:01:55 active announcement 1019014 cid 0x15e3
10:01:55 hear audio-group 6 board M1 ext 1019014 cid 0x15e3
10:01:55 unhold station 1030618 cid 0x15e3
10:01:55 G729A ssff ps:20
rgn:249 [172.20.171.6]:2048
rgn:1 [172.26.83.121]:7058
10:01:56 hold: target-music-source 3 station 1030618 cid 0x15e3
10:01:56 active announcement 1019014 cid 0x15e3
10:01:56 hear audio-group 6 board M1 ext 1019014 cid 0x15e3
10:01:56 unhold station 1030618 cid 0x15e3
10:01:56 G729A ssff ps:20
rgn:249 [172.20.171.6]:2048
rgn:1 [172.26.83.121]:7058
01:56 hold: target-music-source 3 station 1030618 cid 0x15e3
10:01:56 active announcement 1019014 cid 0x15e3
10:01:56 hear audio-group 6 board M1 ext 1019014 cid 0x15e3
10:01:57 unhold station 1030618 cid 0x15e3
10:01:57 G729A ssff ps:20
rgn:249 [172.20.171.6]:2048
rgn:1 [172.26.83.121]:7058
10:01:57 hold: target-music-source 3 station 1030618 cid 0x15e3
10:01:57 active announcement 1019014 cid 0x15e3
10:01:57 hear audio-group 6 board M1 ext 1019014 cid 0x15e3
10:01:58 unhold station 1030618 cid 0x15e3
10:01:58 G729A ssff ps:20
rgn:249 [172.20.171.6]:2048
rgn:1 [172.26.83.121]:7058
10:02:09 hold: target-music-source 3 station 1030618 cid 0x15e3
10:02:09 active announcement 1019014 cid 0x15e3
we seeing some strange issue - customers are hearing hold music on calls intermittently .
on the CM list trace station we do see that Hold and unhold keeping happening back and forth but Agent is not even touching the HOLD button
10:01:46 TRACE STARTED 11/18/2022 CM Release String cold-01.0.890.0-27598
10:01:55 hold: target-music-source 3 station 1030618 cid 0x15e3
10:01:55 active announcement 1019014 cid 0x15e3
10:01:55 hear audio-group 6 board M1 ext 1019014 cid 0x15e3
10:01:55 unhold station 1030618 cid 0x15e3
10:01:55 G729A ssff ps:20
rgn:249 [172.20.171.6]:2048
rgn:1 [172.26.83.121]:7058
10:01:56 hold: target-music-source 3 station 1030618 cid 0x15e3
10:01:56 active announcement 1019014 cid 0x15e3
10:01:56 hear audio-group 6 board M1 ext 1019014 cid 0x15e3
10:01:56 unhold station 1030618 cid 0x15e3
10:01:56 G729A ssff ps:20
rgn:249 [172.20.171.6]:2048
rgn:1 [172.26.83.121]:7058
01:56 hold: target-music-source 3 station 1030618 cid 0x15e3
10:01:56 active announcement 1019014 cid 0x15e3
10:01:56 hear audio-group 6 board M1 ext 1019014 cid 0x15e3
10:01:57 unhold station 1030618 cid 0x15e3
10:01:57 G729A ssff ps:20
rgn:249 [172.20.171.6]:2048
rgn:1 [172.26.83.121]:7058
10:01:57 hold: target-music-source 3 station 1030618 cid 0x15e3
10:01:57 active announcement 1019014 cid 0x15e3
10:01:57 hear audio-group 6 board M1 ext 1019014 cid 0x15e3
10:01:58 unhold station 1030618 cid 0x15e3
10:01:58 G729A ssff ps:20
rgn:249 [172.20.171.6]:2048
rgn:1 [172.26.83.121]:7058
10:02:09 hold: target-music-source 3 station 1030618 cid 0x15e3
10:02:09 active announcement 1019014 cid 0x15e3