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  1. swcguy

    Reporting question symposium 4.2

    There is a utility on the full client in symposium call center client-> Data Migration Wizard that will move the reports. I am not sure if it will provide what you are looking for.
  2. swcguy

    SECC 4.2 server migration

    I would check the keycodes.
  3. swcguy

    contract center supervisor problems

    There is a difference between a: Supervisor, provided the ability to monitor an agent via PBX observe. No web client access Supervisor/web client user, while creating or modifying the supervisor the is an option to create a login ID for the web client with its password. Care should be used not...
  4. swcguy

    contact manager

    Log on to the CCMA application using the webadmin account from the Supervisors desktop. Then launch the RTD's. If you can see them there then the problem is most likely with either the access class they are assigned to, or the partition configuration. You can also log into the application from...
  5. swcguy

    SCCS/SWC historical reports issue

    Sounds like the problem is with the symposium, make sure HDC, and HDM are started with both the System Monitor Window (smonw), and windows services

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