Search results for query: *

Hi All, We are planning to upgrade from Micros RES3700 5.1 MR2 to Simphony 2.x and putting together the business case, since we need to replace some of the WS4x. To support the business case, does anyone have any differentiating points between the 2 in terms of functionality etc. Appreciate...

Hi, We are facing a major issue after enabling Arabic receipt printing. The issue we are facing is as below: 1.Begin table / transaction 2.Punch menu items 3.Don’t select any item and simply press void button once 4.Then press the print button 5.System will print the check but no orders will...

Hi, They are using a separate CC device for CC processing and only enter the CC into Micros for balancing.

Hi, We are running Micros RES 3700 5.1 MR2. During closing of transactions, we have staff who manually enter the customer credit card number instead of swiping it. We have masked the card number and use the check number and last 4 digits of the credit card to reconcile data with our banks. Is...

Hi, Unfortunately, we are in Dubai and our local vendor says that Micros Alert Manager is not released for this region and also claims that this is now a discontinued product. Is there any other way of tracking this? Thanks, Sanjeev

Hi, We are running over 35 restaurants on Micros RES 5.1 MR2 across multiple regions. Data is being posted to our financial and BI platforms. The interfaces are linked to the EOD on auto sequences. However, if the EOD does not happen, sales is not posted. Is there anyway to track / monitor...

Hi, We are doing a complete menu price change and there are more than 500 menu item prices to change. Is there any tool or script to update the prices or import from CSV / Excel into EM ? The EM we have has 2 price tiers and we are creating a new price tier with a lower pricing. The menu items...

Hi, We work off RES5.1 MR 2 and have integrated with our CRM platform using ISL, where the customer points get printed on the receipt. Additionally, we also enabled Arabic printing that also uses an ISL. Due to this, we are facing an issue where we are getting 2 receipts printed (one in...

Hi CathalMF, Thanks for the inputs. We will try the same and check it out and let you know how it turns out. What we will do is create a tender type called "Employee Meals" and flag it as Employee meal, check the "Assume paid in full" and "Reference required" options and disable the ""Post to...

Hi, We are looking at creating Employee Meals on Micros RES3700 5.1MR2, however, we do not want to use a separate revenue centers for this. Also 100% discount and "0" priced items are not viable options. Basically, we are looking at options on tracking Employee meals, where the order will be...

Hi, We are currently facing an issue on Micros RES 3700 (RES 5.1 MR2 and RES 4.3 HF1) with accepting China Union Pay credit card due to its format 16-19 numbers and the delimiter being "$", where the MSR on the WS is not reading the card number. Is there anyway to modify or fix this? Thanks...

Hi Moregelen, The IIS shows its using 2.0 .NET and also installed is 4.0 .NET. Should we change the it 4.0 ? Hi pmegan, Currently the machine is connected to the domain and the user is a local admin. You had mentioned all kinds of adjustments to the IIS and Windows permissions need to be...

Hi, We recently upgraded from 4.3HF1 to 5.1 MR2 primarily due to legal requirements for bilingual printing on the checks, move to Win7, and be PCI compliant. Ever since the upgrade, we have been having issues as below: 1. Autosequence & Reports - extremely slow to the point it takes upto...

Hi, Thanks for the input. Time unfortunately is not on our side and by end of this mth our h/w vendor will stop Win 2003 support which leaves us in a mess. Can you give me more details on the USB capturing so we can set up a test environment and the decide . Thanks, Sanjeev

Hi, We have come to end of life of our Micros servers (RES 4.3 HF1) running on Windows 2003 and now need to upgrade to Windows 2008 and upgrade to RES 5.0. We have 4 EM servers running a mix of coffee shops, casual dining and fine dining and instead of physical servers, we want to go in for a...

Thanks MZ117, Will try and let you know. we are using the TM-88 printers from Epson--which model was the one at the location? Thanks, Sanjeev

Hi, Have been trying to add the café logo on to the customer receipt. Followed the instructions 12KB size monochrome bitmap image copied to the right folder and done the changes on the headers under descriptors on the POS configurator. The logo cuts off on the bottom or is extremely small and...