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miteltech and gang thanks for your help on this... i installed a couple of wireless headsets this morning and the multicall went haywire! solved solution by stopping screen pops on call answer and making users answer calls by pressing multicall line key thanks for all your suggestions -...

don't have YA server as we are only running the client - Lite 3.0.9 ave checked the registry and the correct IP address is listed in HKEY_LOCAL_MACHINE\SOFTWARE\Mitel Networks\Mitel Networks Tapi Service Provider\Providerx\Adapterx\Switch0

using lite 3.0.9 oh really... interesting - what precisely should i be using if i am missing the correct TAPI device? our code is broken up as follows: +44 (0)1753 123456 44 - country code 01753 - area code (it's called an std code in the UK! you drop the first 0 if you are calling into the...

i have Lite 3.0.9 on a 6.1.7.11_5 system. (haven't moved to 7 as awaiting 7.1) have kind of solved the problem by unchecking 'display communication window upon answering a call' - users can control the call/hang up by using the call icon in the comms window. tinking of moving to LBG/LCS anyway...

ok so here is the connect line using menu bar pulled down.. the number 164 is my ext on the 3300 ps. the posting of images is really simple.. i upload them to my webserver and then http:// reference them using img tags editing and formatting references for posts can be found in the 'process...

find me a solution to this problem and i'll gladly tell ya! [wink]

hi gang... i have a 'sales group' who are all on multicall lines. when calls come in the incoming call pop-up works fine as it gives them all the opportunity to answer a call.. but when one particular ext answers the call everyone else in the multicall group gets the pleasure of viewing their...

ok - so from the beginning.. I have gone into outlook/contacts/ right clicked on a contact and selected call contact. this brings up the following screen so i then select dialing properties and select edit please not I have '9' in as a prefix but it is not listed inserted where 'phone...

kwb - this is not YA config - this is trying to get click to dial through a PIM - in this case MS outlook2003 bear - thank the lord that there is someone out there with the same problem! across your two sites are you using the same client/PIM versions? are you using YA or YA lite? MitelGuy -...

dude - i promise you - i have if it was that straightforward i wouldn't be continuing to post

i have tried to automatically but it isn't inserting anything i have to insert a 9 manually to dial from outlook

nope - it ain't inserting anything! tell me how to change the string and i will

ARS table? all i know is that when a 9 is inserted manually in front of the contact number in outlook then it works perfectly. i have a feeling it is because we are using YA Lite thanks for your help

same number - requires area code and is being used works great direct from YA Lite - just not from outlook area code in my string? i'm using CAT6 cabling not string! :O)

yep... it's baffled me. will happily check any suggestions

message on screen phone (5224IP) flashes 'invalid' and then hangs up

nope it don't - the call cannot be completed as dialled - i would guess it is because it isn't inserting the 9 prefix as required

tried that - still won't work the method mentioned previously works on most of our pc's - just not three of them :O(

thought as much - tried that before - still doesn't work :O/

yes please - just to check whether what you are doing and what i am doing are two completely different things!