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Everything is set through custom menus...

Just wanted to followup and close this thread. First, there were some settings set to system prompt so they were changed. As to the other issue, if when choosing an option that option goes directly to the mailbox without ringing first, then it would play the no answer or after hours message...

I am revamping the phone system menus and found a problem I cannot figure out. Here is some background. I have a extension 104 with a mailbox 104. I have a extension 112 that is not associated with a phone, just mailbox 112. I set up mailbox 104 with all 3 messages (no answer, busy, and after...

1. I will try this to see if it works, thought I have the 624 and tvs 50, so the vm extension is 107. 2. As I said, they are set for user prompt 1, but still sometimes in the voice mail transfers it still uses the system prompts. Thanks for the help..

Anyone have any of these answers??

I have a few different questions. First, Say someone calls and from the custom menu chooses the wrong option. When the person answers the phone they hit transfer and dial the correct extension to transfer the call. But if that extension is in use, it just shows busy on the display and they...

Just to make sure I understand, create a custom menu, have option 6 go to that menu, have it setup to allow 3 digit entry, and have all keypad options (1 digit options) disabled except for maybe 7 to return to the previous menu. So instead of the canned lady, it would be my voice saying enter...

I have an option set to press 6 if you know your parties extension. When pressed, it then asks to enter the extension or press #6 to dial by name. If you press nothing, it then says "mailbox 111" and then gives the leave a message prompts. First question, is there a way to have it not ask...

Got it figured out. It was the custom service exit prompt. Doc

I have tried and cannot figure this out. I have custom menu 1 set up with options. On the sub menus it points to, I have them all set up for no dtmf to disconnect. If I press 2 at the main menu, and then don't press any of the options, there is a pause, and then MY voice saying "general...

I just saw your question, so in case you still have not solved this, here is the answer. I set the TVS50 for PBX mode, not automatic mode and did not use the time settings. I set the time settings for day night through the 624. I set 4 flex buttons on the main phone (x101) as follows...

I thought I had this solved, but it does not seem to work. Under COS settings, there is a setting that says "Play System prompt after personal greeting". It is set to no. I set it to yes, but it still plays the system prompt before the personal greeting. Am I misunderstanding what this...

I just was looking at the TVS50 subscriber manual at the quick reference. it says that the #x commands can be used any time during system prompts. I am looking for a command to get back to the custom service menu AFTER the system prompt when you are in the no answer message. That is why the...

Ok, that is not it either. I tried #2 which bypassed the message and gave me the beep tone to leave a message. #7 did nothing. I tried all the #x combinations and the only one was #8 which said please enter your parties extension or press x(I forgot the #) to dial by name. Doc

I think we are on different tracks. When the no answer message begins playing, it doesn't matter what key I press, it just keeps playing and then beeps for the message to be left. The only key that works is the * key which ends the call. You said caller can leave a message anytime by...

I turned the return to auto attendent off and the operator off. I then called, pressed 3, and let it ring. Then the no answer message kicked in. While it was playing, I pressed #3 with no response. The message just kept playing. Any other suggestions? Doc

That much I did. But what I wanted was in my message I would be able to say leave a message or press * to return to the main menu. With return to AA on, this would work, but then the prompts also work. If I disable the prompts, then I get that silence since it is waiting for a press 1 for the...

System KX-TA624 w/ TVS-50. I have the custom service set so that at night option 3 routes to an extensions mailbox. No problem. During the day, it routes to the extension itself. I recorded 3 different messages - the no answer says "you've reached xxx and we are not available" , the busy...

Actually, both day and night modes the vps will answer first and then direct the call accordingly, so the vps is immediate and all the other jacks are delayed ringing. Speaking of voicemail, let's say an option is to press 2 for billing and the person in billing either has left early for the...

Thanks for all the help, I got it figured out over the weekend and your last post is correct. What is was is that the time service was set up on the tvs. The automatic mode was not working so I changed to pbx mode. I then read the 624 manual closer and found out about setting time frames on...