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  1. Nahart

    911 - Who made the Call?

    If you want to do it correctly, get with your local 911 administrator. Caller ID has nothing to do with 911. When a phone calls 911 and the PSAP (911 Center) answers, there is a tone sent to one of the 911 servers in the US, which replies to the PSAP and populates the calltakers position with...
  2. Nahart

    Day and night message

    Start by going to Application Builder and build a TOD menu.
  3. Nahart

    MICB agent issue

    To add to DocVic's reply, the MICB logs on the agents automatically.
  4. Nahart

    Differences from CS1000 5.5 to 6.0 and upcoming training

    We haven't implemented it yet, but SIP is available in 6.0. Oh, and a bunch of bugs.
  5. Nahart

    Corporate Directory not updating on phones

    I can only address OTM, I haven't seen TM. OTM has a directory that you can edit. But when everything is correct and reconciled, you have to schedule a task and once it uploads to your switch, your phones should reflect the update.
  6. Nahart

    ACD set shows busy when on personal DN and won't receive ACD calls

    I changed ACAA to yes. That's in the right direction. If the calltaker is aware of calls waiting, they can go on hold and start receiving calls. That's an improvement, but I'd still like the calltaker to receive calls while on a personal DN.
  7. Nahart

    ACD set shows busy when on personal DN and won't receive ACD calls

    I am using Symposium Express, so it's pretty basic and Wizard Driven. There aren't many options available. I'll probably have to get with Nortel. Thanks
  8. Nahart

    ACD set shows busy when on personal DN and won't receive ACD calls

    You are right, that's exactly opposite of my problem. Also, AST (associated Set) is not populated in any prompts of any Loads it appears in. I'm back to square 1.
  9. Nahart

    ACD set shows busy when on personal DN and won't receive ACD calls

    Thanks, I'll try that.
  10. Nahart

    ACD set shows busy when on personal DN and won't receive ACD calls

    ACD set shows busy when on personal DN and won't receive ACD calls. I have a CS1000 and a Symposium Express. Using M3904's. Can't I have personal DN active and still receive ACD calls?
  11. Nahart

    DND feature code

    thanks, that did the trick
  12. Nahart

    DND feature code

    I've inherited a 824 Panasonic Model 42050 with no documentation. One of the users somehow invoked the DND/CF feature. Lines no longer ring at that set. Any one know the Do not Disturb cancel code? Thanks,
  13. Nahart

    Caller ID question

    Also, if you attach the wrong CLID table to your non-DID DNs, you will send some other company's name.
  14. Nahart

    point-to-point T1

    Before PRI, the only way to get call information on a T1 was with a external special circuit from the C.O. to your PBX (very expensive.) With ISDN, all that call information, including the call setup information is handled by the D channel. By the way, Caller ID is sent over an analog line...
  15. Nahart

    point-to-point T1

    Acculinc is just a product name for their version of PRI. Primary Rate Interface is a standard. Most Telco's and Carriers call their version of PRI by a catchy name. CDP only tells your switch where to send a call. Incoming call info will tell your meridian mail who's mailbox the call is...
  16. Nahart

    all calls waiting

    In your "CAll Presentation" script you can program a break after finishing a call. For instance, my agents have 30 seconds after they release a call, before they are presented another call. This allows them to finish any paperwork. You can program any length of time.
  17. Nahart

    Call Forward to External # quest.

    I enabled this feature a few years ago and got hacked for about 10 grand of long distance to Saudi Arabia.
  18. Nahart

    Northern Telecom - Meridian PBX - Music/Annoucement while in cu

    Assign your music on hold route in your call treatment script.
  19. Nahart

    Recording

    There is a product called EDAC. It is a device you put in the phone closet. You loop your digital port through it via a 66 block. On the same 66 block you have access to a matching analog port that you attach to a recorder. It was made by DTI who was bought out by MCK who was bought out by...
  20. Nahart

    key 10 on an M2317

    I can put anything on button 10 except scr/scn.

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