MICB agent issue

[Klowndog]

Good day all.
I'm still trying to figure this one out.


I have an MICB setup on my CS1k slot 9 of my main cab.

CALL SERVER/MAIN CAB
VERSION 2121
RELEASE 4
ISSUE 50 W +

all of the agents are built out 9-0 through 31.

I was unaware that this was in service when I had added LD 30 to midnights, at least that is what i think took out this card.

here is an agent

DES MICB
TN 009 0 00 31
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXA FTTC MCBN
CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 7100 0 7132
AGN
01 SCR 7232 0 MARP
CPND
NAME MICB CH 31
XPLN 13
DISPLAY_FMT FIRST,LAST
02 NRD
03 MSB
04 TRN
05
06
07
08
09
10
11
12
13
14
15
DATE 15 MAR 2010


here is the queue

TYPE ACD
CUST 0
ACDN 7100
MWC NO
DSAC NO
MAXP 32
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5


there is no SCB (if that makes a difference)

is there a way to get these sets logged in without plugging in a phone and doing it manually? this particular slot is not wired out. couldnt even if i wanted to because the callpilot server is in the way (or at least a bracket from the cp is).

no one onsite can tell me if this service ever worked. the only thing i have is an email telling someone how to initiate a call and conference login info.

I am getting ready to move the card to a new slot and rebuilding the 2616 agents as 3904's so i can plug a phone in and log it in. At this point, i am unsure if the card is faulty or if it is just a matter of getting the agents logged in.


any help would be greatly appreciated!

 

[PERRYPJ]

LD 30 would not do that, first you have FLXA in the CLS which keeps LD 30 from testing the TN. If you do a STAT 9, your saying that all the agents are logged off

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[DocVic]

Sounds like your MICB was never setup. You'll need a serial connection to the Amp Plug Adapter that is connected to this card. There is also a RJ45 plug on this adapter. If you connect to the serial connection at 1200 N,8,1, you'll get a menu to do the basic configuration and setup the card with an IP address to the MICM Manager menu. Once you get that all figured out, you have a Conference Bridge that everyone will want to use and save you a ton on travel. I had a Govt customer shut one down after the thing paid for itself 100 times over, don't know why???

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!

 

[Nahart]

To add to DocVic's reply, the MICB logs on the agents automatically.

 

[Klowndog]

i must be crazy because i swear i have asked this question before, but i keep expecting a different answer. lol


i have an IP for the card but I can not ping it from the maint PC. The IP is in the correct range as my other equipment. What would take this card out if it was configured at one point and working?

The red light on the face of the card is starting to mock me.

i take it this MICM can not be accessed through IE?

 

[PERRYPJ]

You can access the MICB with IE, but there are some things that ned to be set up first through Telnet

OLD ROLMEN WORKING ON NORTELS AND AVAYA