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just found it, directory, general, deallocate.......

thanks a lot. checked the internal and I have rogue users 1, 2 and 6 (with 5 as a pilot). how do I delete these entries? I am assuming I set these up in the directory by mistake

I have inherited an Index 9.2.1 and thought I had mastered it over the weekend. unfortunately I am not as much of a Guru as I first thought. All of the users have inbound pilot numbers falling back to their user extension via a call control plan(6125 to 25 to ext 215) which is fine, they have...

are the phones 2 wire or 4 wire phones? you could just strip back the cat5 cables giving you 8 pairs and patch them at each site?

I use voicemail lite in the office (403DS) which sends an email with every message. The only issue is that this also does this during the day (between 9 and 5). Is there any way of only using voicemail to email after hours and at weekends?

how easy it is to do this? I currently use ISDN for all outbound over BT but would like to move to a VoIP trunk

Tom, that IT Dial works very well. very pleased with it thanks

I can see under call status that it is passing the "9". I will log into the manager and see if it is on the lines ta!

aye, logged in and downloaded. works well. just one thing, which will be my fault, when i dial in uing my mobile the system presents my number with a preceding 9 (e.g 07939335332 is presented to the PC as 907939335332) what have i done wrong? (head in hands weeping)

is that crmaddon one any good then? cant see a trial version on their website...

Can I screen pop ACT! 2010 using phone manager lite? or do I need the pro version?

all worked perfectly, gold stars all round. just one more thing though, how could I change the mobile it is diverting to from a remote location?

another exceptionally simple question I am sure... I have 3 girls in the office who work on call every few days. at the moment they have a fairly clumsy way of transferring the work mobile to each other but I would like a simple solution to this. I would like 3 buttons on a 5410DS programmed...

I have an IP 406n2 running 4.2 firmware. I am looking to try to install something that will allow a simple "press 1 for sales" "press 2 for maintenance" menu when customers phone our main number. is this what VM Pro is used for as I am more than happy with the voicemail Lite software for our...

another probably basic question. I have a 403DS with a VCM5 and a draytek 2900 as the VPN gateway with the remote office running a 2700 draytek and a 4620 ip phone. quality is great but how many ip phones can i run at a time using a VCM5? is it 5 concurrent connections in the same way the ISDN...

tlpeter is right, using the draytek as a LAN to LAN VPN. the users have draytek 2600 in their homes for the connection. We only have 2 remote users at the moment but i can see this increasing. How do you go about setting up a hosted PBX? i think our needs are growing now regarding remote users...

I have a couple of new starts working part-time from home for us (bookkeeping) and they each need an extension. I have a 403DS in the office, a VCM5 installed and have set up VPN connections to the office using a Draytek 2820 router. what is the best phone to buy for the remote locations and...

you have the mind of a genius Riddle. I will try that, it makes perfect sense. I dont have VMPro only VMLite.

i have a DDI number programmed into the switch in the office (ip office403ds 3.2 (67)), divert is always on and it diverts to my mobile. sometimes though it throws up a "218 error please leave a message". i think it is because there are not enough lines in the building and as it cant grab one...

based in edinburgh. I have installed the delta server which is working fine and i can see the log file being created. I take it I cn just import this into excel or something and do it that way? obviously a specific application would be easier but it all comes down to cost. thanks guys though...