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Can you contact any one to send me how can i install it through the element manager?? as i have many remote sites and want to update those firmware to those sites. Thanks In Advance, Emam20

Hi All, Any one has any info about the above issue. Thanks, Emam20

Hi Every One, Any one installed this loadware version in MGC before?if yes.did you face any problem with this version? (DSP1AB01,DSP2AB01,MGCAAA05,MGCBAH09,MGCCAM06,MGCFAA14, MGCMAA07). I used the loadware comparison tool and get the delta file. (T1E1AA19.LW) how can i install it...

Hi All, Any one can advise me in the above issue. Thanks In Advance, Emam20

Hi Every One, Any one installed this loadware version in MGC before?if yes.did you face any problem with this version? (DSP1AB01,DSP2AB01,MGCAAA05,MGCBAH09,MGCCAM06,MGCFAA14, MGCMAA07). I used the loadware comparison tool and get the delta file. (T1E1AA19.LW) how can i install it...

Dear All, Any ony passed the exam 920-164 as am planing to get this certificate.any one can assist me?? Regards, Emam20

Hi All, Any one can clarify this issue?? Thanks In Advance, Emam20

Hi All, we have a networked call center enviroment.we have 4 call centers in 4 locations(A,B,C,D).we have NCC & CC 6 paltform in site A ,Primary License Manager(active) installed in the NCC.we have secondry License Manager in the CCMS server of site B. can any one assist me in calrifying...

Hi All, Any one has an official Nortel Docs prove that the speaker isn't supported in the phone type 1150. Thanks, Emam20

Any one has an official DOCS prove this issue.as the user guide of the phone set 1150 indicates that i can use the speaker by using the USB keyboard. Thanks In Advance, Emam20

Hi Dulfo666, Thanks a lot for your prompt response.but did you try to use the USB keyboard?.in the user guide(entering test using the USB Keyboard)you will find the that the function key f1 go to speaker mode.is it applicable or not?? i tried all this function keys with many...

HI All, Any one can assist me in this issue.the agent can use the the loud speaker in the phone type 1150. Regards, Emam20

Hi All, I have IP phone type 1150 in the call center(CS1000 E Rel 5 and CC6).does any one know how can i use the speaker of this type of the IP phone?? I attached USB keyboard to the USB interface in the left side of the IP phone and tried to use the USB keyboard function keys during the...

Hi Mssad, You can delet the campaign using database administartaion to archive the campaign which you want to delet. Thanks, Emam

Thanks Milesprower for your response.I'd like to note that I have CC 6 with SU 5 but when i change the agent level at the skill set some times take effect immediatly other time i have to ask the agent to logoff and login again to to take effect.can you advise me in this problem. Thanks, Adel Emam

Dear All, I have many call center sites(Contact Center 6),when i change the agent priority in the skillset,it doesn't take effect till the agent change his state(logoff and reloging or MSB or....etc). is it normal?? if yes,can any one send me official documents from Nortel prove this...