Dear All,
I have many call center sites(Contact Center 6),when i change the agent priority in the skillset,it doesn't take effect till the agent change his state(logoff and reloging or MSB or....etc).
is it normal??
if yes,can any one send me official documents from Nortel prove this fact.
Thanks In Advance,
Emam
I have many call center sites(Contact Center 6),when i change the agent priority in the skillset,it doesn't take effect till the agent change his state(logoff and reloging or MSB or....etc).
is it normal??
if yes,can any one send me official documents from Nortel prove this fact.
Thanks In Advance,
Emam