How can I use the speaker of IP Phone type 1150?? 2

[emam20]

Hi All,
I have IP phone type 1150 in the call center(CS1000 E Rel 5 and CC6).does any one know how can i use the speaker of this type of the IP phone??

I attached USB keyboard to the USB interface in the left side of the IP phone and tried to use the USB keyboard function keys during the telephone calls as per DOCS.all function keys are working normally but when i use F1, it puts the caller in hold like F3.

Thanks In Advance,
Emam

 

[emam20]

HI All,
Any one can assist me in this issue.the agent can use the the loud speaker in the phone type 1150.

Regards,
Emam20

 

[Tman45]

Sure ... can you print the Agent TN?

If you want it enabled you should issue a HFA for CLS prompt in load 20. If you want it disabled you should issue a HFD for CLS. Those indicate HandsFree Allowed or HandsFree Denied respectively. I am not familiar with the 1150 as we have 1140's but I would imagine it does have speakerphone capability.

 

[dulfo666]

The speaker phone is not used on the 1150. It is only there to ease production.

 

[emam20]

Hi Dulfo666,
Thanks a lot for your prompt response.but did you try to use the USB keyboard?.in the user guide(entering test using the USB Keyboard)you will find the that the function key f1 go to speaker mode.is it applicable or not??
i tried all this function keys with many firmware realses some of this function keys are working normally and other aren't working and the f1 at all firmware realses used to activate the in call key in the phone set.

Thanks In Advace,
Emam20

 

[bigindian65]

ACD sets do not have hands-free. 2216 does not. 3905 does not. IF the 1150 is an ACD set, it does not. After all, a speaker phone in an ACD enviornment does not make sense.

Mato' Was'aka

 

[emam20]

Any one has an official DOCS prove this issue.as the user guide of the phone set 1150 indicates that i can use the speaker by using the USB keyboard.

Thanks In Advance,
Emam20

 

[emam20]

Hi All,
Any one has an official Nortel Docs prove that the speaker isn't supported in the phone type 1150.

Thanks,
Emam20

 

[GHTROUT]

The user guide definitely does say "Press F1 to go to speaker" - is it possible there is some keyboard mapping issue?

http://www142.nortelnetworks.com/techdocs/IP1150E_5_5_3_0/pdf/NN43114-100_01.08_Fundamentals_UG.pdf

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[Tman45]

Referring again to my original post ... perhaps you have speaker capability turned off ... hence it won't work when you press F1 ... print the agent TN please.

Sure ... can you print the Agent TN?

If you want it enabled you should issue a HFA for CLS prompt in load 20. If you want it disabled you should issue a HFD for CLS. Those indicate HandsFree Allowed or HandsFree Denied respectively. I am not familiar with the 1150 as we have 1140's but I would imagine it does have speakerphone capability.

 

[Strize]

When I try pressing f1 on the keyboard it simulates pressing key 00 on my set(ACD KEY)

pressing f2 simulates pressing key 01 (an SCR KEY)

Im thinking the docs reference f1 as if it were default(Possibly a handsfree/speaker option programmed to a key itself)

Does anyone know about this?

Here's my TN prt:
REQ: prt
TYPE: 1150


MARP NOT ACTIVATED

TN 112 0 0 1
DATE
PAGE
DES
MODEL_NAME
EMULATED
KEM_RANGE

DES TEST
TN 112 0 00 01 VIRTUAL
TYPE 1150
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 010
CUR_ZONE 010
ERL 0
ECL 0
FDN 7000
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 1
CLS CTD FBD WTA LPR MTD FNA HTD TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD OUSD OBPD CDMR ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7800 0 3591
SPV
01 SCR 5591 4 MARP
CPND
NAME Network Room Test
XPLN 18
DISPLAY_FMT FIRST,LAST
02 SCR 2700 3 MARP
CPND
NAME Unknown
XPLN 11
DISPLAY_FMT FIRST,LAST
03 OBV
04 SCR 5901 1 MARP
05 SCR 5900 5 MARP
CPND
NAME Rick Astley
XPLN 11
DISPLAY_FMT FIRST,LAST
06
07
08
09
10
11
12 NRD
13 MSB
14 AAG
15 EMR
16 MWK 7000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 16 AUG 2009

 

[Tman45]

Okay forget the USB keyboard for a minute - press your handsfree key on the lower left of your phone (green key) - if you don't have that on an 1150 then I am not sure how you translate it for your USB keyboard.

 

[Wane47]

I would think that if you are using headsets, pressing the speaker key or the F1 key would not do anything.