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I can offer you a sample but its using the CVLAN protocol whics is also available on the CentreVu Telephony Server. The solution requires a middleware solution enabling you to use the API from Visual Basic. You can have a look at the middleware here...

We are still here... Im not sure what has happened but we answer all our e-mails. Please resend. Kind regards René Bechmann RBC Data

Sometimes our firewall act up. Try now ;) Kind regards René Bechmann RBC Data rene@rbcdata.dk www.rbcdata.com

Please have a look at thread thread690-778201

Sorry about that mmcali. Our server was down for maint. You should be able to access the page now. Kind regards René Bechmann RBC Data

mmcali, Please find the guide here: http://www.asaiobjects.com/manual/creatingtheasaiobject.htm If you have any questions please ask. Kind regards René Bechmann RBC Data www.rbcdata.com

Yes the client application and all server applications can run on the same machine or on separate machines. The connections between the client and server and between servers are all tcp/ip connections. It doesnt matter if the applications are on the same or different machines. I hope I have...

One of the advantages of using CVLAN rather than TSAPI is that you can connect directly to the MADP card without having to purchase a Telephony Server from Avaya. It does however require a CVLAN RTU on the MAPD card. But the price of the RTU is much much lower than the price of the Telephony...

Your probably using TSAPI connections. This limitation applies to CVLAN connections. Kind regards René Bechmann RBC Data rene@rbcdata.dk www.rbcdata.com

The CT server will accept up to 30 TCP/IP (CVLAN) connections from client machines. When client no 31 wants to connect it will fail. CVLAN on the MAPD card will accept up to 60 connections. If you have a server based component where clients use DCOM, whics doesnt have these connection...

Please have a look at http://www.asaiobjects.com. This tool is using the CVLAN SDK but has taken all the complexity out of it and allowing VB, C#, ASP and other AxtiveX enabled languages to use it. It also overcomes the 30/60 connection limits imposed by the CT Server or MAPD. Kind regards...

Oh... :) But your out of luck again. There are no such information in any ASAI events. But if you keep track of each call starting with the C_OFFERED event and ending with a C_CONNECTED or C_DROPPED which ever commes first, you can calculate the value your self. Kind regards René Bechmann RBC Data

Do you know of any programming documentation for the C-LAN card describing what the card can offer in terms of CTI access? I know the Avaya Telecommuter IP Softphone uses the C-LAN card to access the PBX. Thanks Kind regards René Bechmann, rene@rbcdata.dk

There are no EWT (Expected Waiting Time) in the ASAI interface nor in the documentation. An undocumented feature perhaps? The closest I get is "Oldest Waiting Time" in a C_AIMD (Avaya Internally Meassured Data) Value Query. AMID Value Query requires Green feature SA7880, a RTU not...

Hi Sue, We have a component you can use to control calls and to monitor your VDN's and Skills. It can also handle route requests from the Definity/Multivantage. The componen can be used with C++, Visual Basic, C#, ASP etc. It does however require some additional hardware and software from...

No the ASAI SDK requires CVLAN which is supplied with the Telephony Server and on the MAP-D card. You have to purchase a right to use licence to enable CVLAN on the MAP-D. I.e. you can connect to the telephony server OR the MAP-D card. There is a big price difference between the cost of a...

With CVLAN enabled on the MAPD card you can use the Avaya ASAI SDK to get call information and control all stations, VDN'd and splits. If your interested I have a Windows component that makes this very easy. My email is rene@rbcdata.dk Kind regards René Bechmann RBC Data