CTI development docs/tools

[venoman25]

Amigos,

Does anybody knows where I can find development docs (or tools) to create CTI based aplications? Are there any books, urls or anything???

thanks,

Venoman25_Brazil

 

[cyberjamos]

You should get all of the docs/SDKs with your MAPD card; if you haven't got it look at the avaya.com support pages, there's plenty of programming references for ASAI. Are you after anything specific? I can send you some example programs if they'll help? Send me you e-mail address.

Cheers,
NJ

PS: Please let me know if my advice has been of any use.

 

[FoneFun]

If you have the Lucent CentreVu CT product (or now called Avaya Computer Telephony),Avaya's CTI server, the SDK is on the server install CD.

It has all the C headers and DLLs required to make a CTI app.

We've used it to build our own CTI application using the SDK, but it's a real pain to use.

If you don't mind spending a bit, here's something I had previously looked at. It seems like an easier solution, but I never heard back from them about pricing and it's a per agent cost, so knowing avaya it's not going to be cheap.

http://www.avayaactiveenterprise.com/

Let me know if you ever find a price!

 

[venoman25]

Amigos,

Nope, nothing specific.

Please! Anything you have would be very useful!

thks,
Venoman25_Brazil --> venoman@zipmail.com.br

 

[earnshaw]

rather than using cvlan loaded in to the mapd card, you can also go down the route of using DLG (definity Lan Gateway)and ct connect. CVLAN was mainly used for avaya apps talking to the difinity not third parties.

you can download a trial of CT connect 5.5 from the intel website. it will connect to the definity at ASAI V4 most probably. Definity needs to be V8 or later, or you will need to use CT connect 4 or 3 etc

the mapd config is easy just add the IP address in there and the subnet etc.

cheers Jay

 

[RBCData]

Please have a look at

http://www.asaiobjects.com.

This tool is using the CVLAN SDK but has taken all the complexity out of it and allowing VB, C#, ASP and other AxtiveX enabled languages to use it. It also overcomes the 30/60 connection limits imposed by the CT Server or MAPD.

Kind regards

René Bechmann
RBC Data
rene@rbcdata.dk

http://www.rbcdata.com

 

[AvayaHelp]

RBCData - Can you illaborate on the comment you made regarding 30/60 connection limits please? I never heard of this.

Thanks.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[RBCData]

The CT server will accept up to 30 TCP/IP (CVLAN) connections from client machines. When client no 31 wants to connect it will fail. CVLAN on the MAPD card will accept up to 60 connections.

If you have a server based component where clients use DCOM, whics doesnt have these connection limitations, and concentrate all the client traffic in a single TCP/IP connection to the CT Server you dont have these limitations any more.

In this way you can easily handle 500+ clients.

Kind regards

René Bechmann
RBC Data
rene@rbcdata.dk

http://www.rbcdata.com

 

[FoneFun]

What version of CentreVu CT server has a 30/60 limit?

I have at least 70 simultanious TCP/IP direct connections to the CVCT server from client apps. We've never come accross a connection limitation.

 

[RBCData]

Your probably using TSAPI connections. This limitation applies to CVLAN connections.

Kind regards

René Bechmann
RBC Data
rene@rbcdata.dk

http://www.rbcdata.com

 

[FoneFun]

Ah thats it! You are correct, we are using TSAPI.

 

[RBCData]

One of the advantages of using CVLAN rather than TSAPI is that you can connect directly to the MADP card without having to purchase a Telephony Server from Avaya. It does however require a CVLAN RTU on the MAPD card. But the price of the RTU is much much lower than the price of the Telephony Server.

This makes CTI solutions more affordable to smaller companies.

Kind regards

René Bechmann
RBC Data
rene@rbcdata.dk

http://www.rbcdata.com

 

[AvayaHelp]

We are looking at this option (CTI) and I have one question, The CTI can run on the same server as the Pop-up Application correct?

Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[RBCData]

Yes the client application and all server applications can run on the same machine or on separate machines.

The connections between the client and server and between servers are all tcp/ip connections. It doesnt matter if the applications are on the same or different machines.

I hope I have understood your question correct.

Kind regards

René Bechmann
RBC Data
rene@rbcdata.dk

http://www.rbcdata.com

 

[yetro]

please cyberjamos send me some programming examples on ASAI!!!!! any lenguage would help!!!

 

[yetro]

please cyberjamos send me some programming examples on ASAI!!!!! any lenguage would help!!!
to gbustamante@c4sonora.gob.mx

 

[mmcalli]

Rene,
I've downloaded the demo but it's not clear what I need to do next. Do you have a step-by-step guide?

 

[RBCData]

mmcali,
Please find the guide here:

http://www.asaiobjects.com/manual/creatingtheasaiobject.htm

If you have any questions please ask.

Kind regards

René Bechmann
RBC Data

http://www.rbcdata.com

 

[mmcalli]

Rene,
Thanks, but your website must be down--I'm getting "Page cannot be displayed" error as I'm trying this just now.

 

[RBCData]

Sorry about that mmcali. Our server was down for maint. You should be able to access the page now.

Kind regards

René Bechmann
RBC Data