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Why don't you just use ring groups and add the extensions you want to ring to the groups.

Hello tilf I would be grateful if you could upload or pass on a URL where I could get this wav file.

I have upgraded 5 3300cxi with exactly the same issue. Wonder what Mitel would have to say about it?

kwbmitel No problem with questions. I'll try and explain. Call comes in. We have a dummy ACD path which play the RAD message and the caller then makes their choice. After thsi it goes to another ACD path with ACD agents in each of the paths. The phones ring on all of the choices with no...

Hello kwbMitel It is a 3300 CXI running 7.1 UR2 The auto attendant is setup via the ACD Path Assignment and with the Path Interflow Dialing List Assignment. The caller is greeted with a RAD message. As before when the caller chooses their option it goes quiet but I would like the caller to...

Hello All sorry for all the bad spelling and the bad english. Should read I have setup an Auto Attendant with 4 options with ACD behind each option. It plays the RAD message saying what the 4 options are but when a caller decides on their option and presses the key they hear nothing (quiet).I...

Hello I have setup ans Auto Attendant with 4 options with ACD behind each option. It plays the RAD message saying what the 4 options are but when a caller decides on their option and presses the key they nothing (quiet).I have want it to play MOH or the caller to get ringing bit can not get it...

I have got a work around for this problem using speed call assignments. Basically I have found that the way the customer has their Mitel's setup ie path assignment numbers are all the same. This would not make it possible to use the remote agent assignment form without reprogramming all of...

Many thanks for the advise. I have one question. The remote access number, is that the number of a remote mitel extension or group?

Do you have a config example for the overflow setup. The remote subgroup agent number can be any number as long it does not have a number that will conflict with locla groups. As for the remote Access number, how does this work with the remote agent groups?

kwbMitel Basically our customer wants the call to go to another branch else where in the country if all the agents are busy or the call is not answered in a given time. Will both your suggestions work or is one better than the other.

I have heard this is possible but I have not been able get this to work. What I am after is a call comes in to an ACD group if the all the ACD agents are busy and unable to answer the call then the call is passed onto another Mitel over an IP Trunk. I think I have to setup interflow and...

Hello All The 3300 has a dual port PRI card with no NSU involved.

They are using 2 pri trunks with DID. What I am trying to do is get a range of DIDs to use a CLI and another range with a different DID

I am trying to change the outgoing CLI on a customers 3300ICP running Software version 5.2.6.8_1. I have tried the help but I can not find where to modify the default CLI or substitute it for another number. Any one got any work arounds or know how to do this.

Hello all I have carried testing again and found that there was a routing mis-match. Voice would go out of one cct and come back on the other. I have tested this with one branch with internal to internal branch tranfers and external to internal transfer and voice worked in both directions. I...

Hello I have now resolved the issue after alot of messing around. I found out first that when I sync'd the server with Mitel that the server was not licenced. That was soon resolved at a few phone calls. I then reloaded the server onsite but still had the same issue. i took the server back...

The teleworker server is setup in Server mode on the LAN. The TW can connect to the other ICPs OK. Single NIC. I am trying to add the network of the teleworker to the Tw server but this failing with the described results in the first thread.

I am a problem with a teleworker phone which you can ring but there is no audio when the user picks up it. The phone is registered on the teleworker server. I have read that I need to add his network address to the "Local Networks" in the security side of the server. I have tried a number of...

I have carried out some testing with the customer and got some success. I can transfer calls to other branches ok but to this on branch I am getting one way speech. They can hear me but I can't hear them but if I ask them to transfer me to a different branch it works fine. I think it might be...